[Resolved] IFB Industries — ifb elena aqua washing machine grievance | |
Hello ifb, I purchased ifb 6kg fully-automatic front loading washing machine thru amazon on oct 13 2018 (Order #[protected]. Till 22nd feb 2020, washing machine functioned properly and on this day, spinning stopped working. I registered the complaint (#[protected]) on 22nd feb 2020. 1. Technician came after 3-4 days and said, the board might have gone bad and this would need 3-4 days to be replaced. I had to follow up with customer care, technicians, service managers multiple times. 2. After 3-4 days, technicians came and replaced the board and still the spinning didn't function properly. This time, they said, the motor might have gone bad and this needs 1/2 days to replace. I had to follow up with customer care, technicians, service managers multiple times. 3. After a lot of real painful follow up, after about 2 weeks, technician came and replaced the motor. After this spinning started working. 4. After two weeks, again the same problem occurred. Again i registered a complaint. I had to follow up with customer care, technicians, service managers multiple times. 4. The technician came and said, there is something wrong with the sensor and this needs to be replaced, which will take about 1/2 days. Again, i had to follow up with customer care, technicians, service managers multiple times. 5. After a lot of real painful follow up, after about 10-12 days, the technician came and replaced the sensor. But, spinning didn't function properly. This time he said, timer might have gone bad and this needs to be replaced which needs about 1/2 days. Till date, i have been painfully following up with customer care, technicians, service managers multiple times. While following up, i have spoken to 1. Vikas (Ifb customer case manager) 2. Chandu (Ifb customer case manager) 3. Manjunath (Area service manager) 4. Santosh (Area service manager) 5. Kiran (Local technician), But, all in vain. Is this the way to run a business? What kind of business model are you folks running wherein 1. You dont have proper spares. 2. No proper technicians to analyse the issue, 3. No proper area service managers to respond to customers grievance, 4. No proper ifb customer case managers to respond to customers grievance. I am sick and tired of following up with all of you. Get the issue resolved right away, if not send an alternative washing machine. Then the corona lockdown came. So, from almost 3 months, now even though the lockdown has been relaxed,, the issue has not been fixed. Still today (May 23 2020) the issue is not resolved and i am filing this grievance with great pain. It looks like you are making a mockery of customers. Was this information helpful? | |
Aug 13, 2021 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support May 25, 2020 IFB Industries Customer Care's response Dear Sir/Madam, We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience Regards, IFB APPLIANCES Verified Support May 29, 2020 IFB Industries Customer Care's response Dear Sir/Madam, Our technician has rectified the issue. Kindly observe the machine and for any further assistance please write back to us on [protected]@ifbglobal.com and we would be glad to assist. Regards, IFB APPLIANCES | |
 2 Comments | |
Comments
Hello IFB,
With great pain, I again followed it up with,
1. Varalakshmi
2. Shivani
3. Avinash
So far, everyday you are cooking a new story and buying time and the issue has still not been fixed as of today (May 27 2020).
Once Shivani says, Santosh (Area Incharge) is not reachable and puts Avinash into task.
Avinash says, he is being involved now and don't have a technician to send and fix the issue.
Next day, technician (Kiran) comes just for the sake of coming and now says, "Wire harness" has gone bad which was already told to me.
Wrt this, again when I spoke to Avinash, he says, tomorrow a person by name Ravichandran will come and will fix the issue.
Today (May 27 2020), Ravichandran has also not come, Avinash is also not picking up the call (Called twice), and Shivani is also not available when I called IFB customer care.
I see you are good at coming up with new stories everyday, and torturing me and my family.
I am done wasting my time following up with you.
Since you have not been able to fix the issue, from your authorised e-mail, can you send an email that you are unable to fix the issue, and accept the fact that IBF washing machine, and service is unworthy?
I will trash IFB washing machine and buy some other brand washing machine.
-Sunil
With great pain, I again followed it up with,
1. Varalakshmi
2. Shivani
3. Avinash
So far, everyday you are cooking a new story and buying time and the issue has still not been fixed as of today (May 27 2020).
Once Shivani says, Santosh (Area Incharge) is not reachable and puts Avinash into task.
Avinash says, he is being involved now and don't have a technician to send and fix the issue.
Next day, technician (Kiran) comes just for the sake of coming and now says, "Wire harness" has gone bad which was already told to me.
Wrt this, again when I spoke to Avinash, he says, tomorrow a person by name Ravichandran will come and will fix the issue.
Today (May 27 2020), Ravichandran has also not come, Avinash is also not picking up the call (Called twice), and Shivani is also not available when I called IFB customer care.
I see you are good at coming up with new stories everyday, and torturing me and my family.
I am done wasting my time following up with you.
Since you have not been able to fix the issue, from your authorised e-mail, can you send an email that you are unable to fix the issue, and accept the fact that IBF washing machine, and service is unworthy?
I will trash IFB washing machine and buy some other brand washing machine.
-Sunil
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With great pain, I again followed it up with,
1. Varalakshmi
2. Shivani
3. Avinash
So far, everyday you are cooking a new story and buying time and the issue has still not been fixed as of today (May 27 2020).
Once Shivani says, Santosh (Area Incharge) is not reachable and puts Avinash into task.
Avinash says, he is being involved now and don't have a technician to send and fix the issue.
Next day, technician (Kiran) comes just for the sake of coming and now says, "Wire harness" has gone bad which was already told to me.
Wrt this, again when I spoke to Avinash, he says, tomorrow a person by name Ravichandran will come and will fix the issue.
Today (May 27 2020), Ravichandran has also not come, Avinash is also not picking up the call (Called twice), and Shivani is also not available when I called IFB customer care.
I see you are good at coming up with new stories everyday, and torturing me and my family.
I am done wasting my time following up with you.
Since you have not been able to fix the issue, from your authorised e-mail, can you send an email that you are unable to fix the issue, and accept the fact that IBF washing machine, and service is unworthy?
I will trash IFB washing machine and buy some other brand washing machine.
-Sunil