[Resolved]  IFB Industries — ifb elena dx washing machine

Address:

560084

Hi all,

I have been a very loyal customer of ifb and with all my purchases
Belonging to ifb, the problem started when i raised a compliant
Informing that my washine machine is having a lot of noise and the
Handle is broken.

I had a technician who visited my place and blindly refused service
Informing me that i had paid my amc to the previous area person and
Not to him and he will not help. I have called atleast 30 plus times
Asking for support but there is no respite.

I called the person who collected money and he indicated that my
Amcwas not with any dealer but with ifb and since i have moved to a
Different area he is not authorized to come for repair.

The current area service centre guy seems to be a goon and he comes
And threatens my family that we should not raise a complain and he if
We want the issue resolved we should pay. He forcibly collected rs
2000/- from my mother indicating that the wire was not covered under
Warranty.

Our issue has been a very noisy motor and he claims that he has to
Invest money to buy the motor and ifb will not pay him so we should
Pay him.

My name is riyaz sait and i have been in the customer service field
For past 22 years (Heading customer service for abof, flipkart, aegis
And other companies), i have never encountered a goon who openly
Threatened even your customer care on phone indicating that he will
Not do anything and your customer service team was a mute spectator

First ticket:

[protected] - raised on dec 7 for motor sound and handle broken was
Closed in january after 1 month (Technician forcibly collected inr
2000) - issue not resolved

Repeated reopens on the ticket and the technician refused to come

Ticket no: [protected] was raised to inform that the issue is not
Resolved, technician visits and says pay money for the motor and we
Will change. Jan 5 ticket gets a notification indicating pending due
To customer reschedule and then on jan 8 it gets cancelled indicating
Wrong address. If it was a wrong address then how was the first ticket
Solved and money collected