[Resolved] IFB Industries — ifb executive washing machine - valid service contract - not attended

omshanthi

from Hyderabad, Telangana

Address:

5000-08

Present IFB Executive Washing Machine Service Contract valid upto[protected]. Complaint No.[protected]/[protected]. On[protected] IFB Technician visited & infmd M/c.Door & Bearing to be replaced and they will bring next day. Despite my close follow-up day to day with IFB Customer Service Centre, Hyderabad, complaint pending since 5 days.Today IFB Service Officer Mr.Bharadwaz telling IFB m/c is Executive whereas in the Service Contract, it is written EXE+. I told Service contract is written by IFB employee Mr.Venu K (Cell:[protected]) and previous years also written like that. Customer is not responsible for the writing error, if any. I talked to Mr.Venu also.He said it is not a big mistake as they are pointing out intentionally. I have also sent detailed email on this subject on[protected] to "[protected]@global.com as suggested by your Call Centre. Pl. intervene and honour Service contract entered by me and arrange replacement of parts.. The m/c is in running condition only. Note:I sent Service Contract Copy to Mr.Bharadwaz by WhatsApp to his Cell:[protected] on[protected]. He says he has no WhatsApp. Mr.Venu told me Mr.Bharadwaz shown him contract copy sent by me through WhatsApp. Pl. maintain high reputation of IFB Company.

+2 photos

Was this information helpful?

No (0)

Yes (0)

Apr 23, 2018

Complaint marked as Resolved

NOT RESOLVED PLEASE. COMPLAINT NO.1001322497/16-4-2018 PENDING SINCE FIVE DAYS. IFB SERVICE CENTRE AT HYDERABAD DILLY DALLYING ON THE COMPLAINT. FURTHER DELAY TO HONOR PAID SERVICE CONTRACT MAY LEAD TO LEGAL INTERVENTION THUS BADLY REFLECTS ON REPUTATION OF THE MULTI NATIONAL COMPANY BECAUSE OF LETHARGIC ATTITUDE OF SERVICE STAFF. DATE:20-4-2018.

IFB Industries customer support has been notified about the posted complaint.

Apr 21, 2018

Updated by omshanthi Complaint No.[protected]/[protected] not resolved even after lapse of 6 days.Today ie.[protected] IFB Customer Care Supervisor telephonically asked me to contact Service In-Charge at Hyderabad Mr.Sanulla (sorry if spelling mistake[protected]/[protected]). He informed that I will receive letter in 3/4 days on this issue. I questioned him what is the need for addressing a letter when I gave a service complaint ([protected])of the Washing machine against valid Service Contract. I have also told him delaying further execution of the Service Contract leads to legal remedies. He disconnected the phone. Complainant.[protected]

Verified Support

Apr 23, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Apr 23, 2018

Updated by omshanthi It is surprising that IFB Industries Customer Care Team did not take seriously the issue regarding attending my Service Complaint No.[protected] dt.[protected] under Valid Service Contract executed by IFB Industries Limited for IFB washing machine - Model> Executive and Machine Serial Number :21656 even after lapse of 8 days from the date of complaint. If the Service Contract entered by IFB is not honored, it badly reflects on the reputation of the multinational company. It is observed IFB Service Wing dilly dallying on the complaint and leading the issue to legal redressal. Customer