[Resolved]  IFB Industries — ifb front loading washing machine tkt [protected]

Address:Chennai, Tamil Nadu, 600028

Dear sir or madam
I bought ifb executive plus front loading washing machine last december. It has been working on and off over the last couple of days. Today it stopped working and made complaint # (Tkt -[protected]) to the ifb customer care about the problem. I had this technician who came for service visit, initially he said the front door was jammed and has to be replaced. I told him it is the not the front door, the light was on in the washing machine and control buttons are not working. He removed everything and we tried to put it back, it worked sometimes and it didnt work other times. The service engineer started to argue with me stating that it worked all the times, when i refused to accept and he got bit wild and saying you think customers are superiors and we have to bend (I never ever insisted like that) & we tried to turn it on finally the machine didn't work. Now he said the control board needs to be replaced as well and customer has to bear the expense for both control board and front door. When asked about what about the warranty, he said warranty would not cover and started to argue with me and just walked off saying look at other technician. When i told him, let me call ifb support speak to them before you leave, he said ' call whoever you want to'. What kind of attitude is this?? How do i got consumer forum and escalate this attitude of technician and quality of the product from ifb. Will service person be kind enough to respond to this query please.???

Best regards,
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Dec 13, 2018
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Nov 05, 2018
IFB Industries Customer Care's response
Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
Verified Support
Nov 12, 2018
IFB Industries Customer Care's response
Dear Sir/Madam,

Hope your issue has been resolved. Do write to us back if you require any further assistance. Kindly share your valuable feedback.

Regards,
IFB APPLIANCES
Apr 24, 2020
Updated by Aravindan R
Resolved thanks
Apr 24, 2020
Updated by Aravindan R
Resolved Thanks
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