[Resolved]  IFB Industries — ifb microwave oven-20sc2

Sir, i purchased the above item on line through flipkart vide invoice faaa[protected] dt[protected]. Sl no[protected]. Item stopped functioning a month back. I lodged a complaint for warranty repair. Rep from ifb kochi came and found magnatron non functional and promised to replace. It is two weeks past and i telephoned ifb office and they conformed receipt of new magnatron and promised to send the rep next day. It never happened.
Request advise ifb kochi, kerala to undertake repair at the earliest.

Ap surej, x/237, sarojini road, fort kochi 682001
Mob: [protected]
Was this information helpful?
No (0)
Yes (0)
Mar 26, 2018
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Feb 19, 2018
IFB Industries Customer Care's response
Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
Verified Support
Feb 20, 2018
IFB Industries Customer Care's response
Dear Sir/Madam,

Hope your issue has been resolved. Do write to us if you require any further assistance.

Regards,
IFB APPLIANCES
Complaint comments 

Comments

I have raised a request to IFB customer care (ticket no. [protected]) on 12-Feb-18. They informed me that their staff will be sent for servicing. We have followed with IFB multiple times and they have not reverted.

This is the level of customer service they provide.
IFB Industries Customer Care's response, Feb 22, 2018
Verified Support
Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
IFB Industries Customer Care's response, Feb 23, 2018
Verified Support
Dear Sir/Madam,

Hope your issue has been resolved. Do write to us if you require any further assistance.

Regards,
IFB APPLIANCES

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IFB Industries
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    83%
    Complaints
    6868
    Pending
    0
    Resolved
    5639
    IFB Industries Phone
    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
    View all IFB Industries contact information