[Resolved] IFB Industries — ifb microwave oven, model 2sc3 | |||||
I had put a complain regarding malfunctioning of my subject item (Procured during 2016 from a kolkata outlet) to your toll free no. Vide ticket no. [protected] dt. 4 aug 2018. One service personnel (Nick name bappa) visited my residence at south kolkata residence on 6 aug 2018 and inspected the machine and gave a tentative repair cost including a replacement pcb. As he had no spare pcb at his disposal. On an assurance from his office stores he committed to visit next day for the replacement of the item. On approaching he declined to receive inspection charge instead he said that he would charge it along with the replacement cost of the pcb at the time of next visit after repairing the oven. Incidentally i had collected his phone number. Nobody turned up even after waiting for next 72 hours approximately. I booked another complain on 9 aug 2018 vide ticket no. [protected]. On contacting bappa today around 4-45 pm he gave me the contact number of his service centre office ([protected]). On contacting to the office one lady after hearing all my problem she checked her inventory and told me that the pcb is presently not in her stock, whenever it would be available some service personnel would attend to my complain. Also, she could not able to confirm when it will be available. It may take weeks. Shocked with her reply i asked for contact number of her hierarchy. She told "you may contact To my head office at kolkata at[protected]. I rang up few times to this number at around 5-06pm today on 10 aug 2018, nobody picked up the phone. Under the circumstances i seek your suggestion. If such a dismal scenario of your servicing section at kolkata i think that next time onward whenever i will go for purchase of any domestic appliances i would certainly exclude Your brand. Now a days more or less every company tries to give best post sell service. That pays in the the long run for the company. Unfortunately being the best brand in microwave oven in india its a pity that pay little attention to your servicing aspects in kolkata. I have decided to use also the social media platform detailing this harassment. However, if possible please arrange to solve my problem otherwise i have to go for a new purchase of a microwave oven of different brand. With thanks, Dr amitabha mitra Kolkata 700047 Was this information helpful? | |||||
Sep 14, 2018 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support Aug 13, 2018 IFB Industries Customer Care's response Dear Sir/Madam, We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience Regards, IFB APPLIANCES Verified Support Aug 14, 2018 IFB Industries Customer Care's response Dear Sir/Madam, Hope your issue has been resolved. Do write to us if you require any further assistance. Regards, IFB APPLIANCES | |||||
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Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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