[Resolved]  IFB Industries — ifb microwave oven, model 2sc3

Address:Kolkata, West Bengal, 700047
Website:www.consumercomplaints.in/new_complaint

I had put a complain regarding malfunctioning of my subject item (Procured during 2016 from a kolkata outlet) to your toll free no. Vide ticket no. [protected] dt. 4 aug 2018. One service personnel (Nick name bappa) visited my residence at south kolkata residence on 6 aug 2018 and inspected the machine and gave a tentative repair cost including a replacement pcb. As he had no spare pcb at his disposal. On an assurance from his office stores he committed to visit next day for the replacement of the item. On approaching he declined to receive inspection charge instead he said that he would charge it along with the replacement cost of the pcb at the time of next visit after repairing the oven. Incidentally i had collected his phone number.
Nobody turned up even after waiting for next 72 hours approximately. I booked another complain on 9 aug 2018 vide ticket no. [protected]. On contacting bappa today around 4-45 pm he gave me the contact number of his service centre office ([protected]). On contacting to the office one lady after hearing all my problem she checked her inventory and told me that the pcb is presently not in her stock, whenever it would be available some service personnel would attend to my complain. Also, she could not able to confirm when it will be available. It may take weeks. Shocked with her reply i asked for contact number of her hierarchy. She told "you may contact
To my head office at kolkata at[protected]. I rang up few times to this number at around 5-06pm today on 10 aug 2018, nobody picked up the phone.
Under the circumstances i seek your suggestion. If such a dismal scenario of your servicing section at kolkata i think that next time onward whenever i will go for purchase of any domestic appliances i would certainly exclude
Your brand. Now a days more or less every company tries to give best post sell service. That pays in the the long run for the company. Unfortunately being the best brand in microwave oven in india its a pity that pay little attention to your servicing aspects in kolkata. I have decided to use also the social media platform detailing this harassment. However, if possible please arrange to solve my problem otherwise i have to go for a new purchase of a microwave oven of different brand. With thanks,

Dr amitabha mitra
Kolkata 700047
Was this information helpful?
No (0)
Yes (0)
Sep 14, 2018
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Aug 13, 2018
IFB Industries Customer Care's response
Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
Verified Support
Aug 14, 2018
IFB Industries Customer Care's response
Dear Sir/Madam,

Hope your issue has been resolved. Do write to us if you require any further assistance.

Regards,
IFB APPLIANCES
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IFB Industries
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    83%
    Complaints
    6867
    Pending
    0
    Resolved
    5639
    IFB Industries Phone
    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
    View all IFB Industries contact information