IFB Industries — IFB Microwave oven service request pending for more than 45 days

Address:103,B-51, Sector -3, Shanti Nagar, Mira Road (E), Thane, Maharashtra

I bought an IFB microwave oven online from Flipkart of model - 25BC4 couple of years back. Since past 2 months it's not working(heating). I had registered the first complaint with IFB on 29th Aug 2021 (ticket number#[protected]).

A technician from Shree Sai Services (Dahisar, Mumbai) came. He said that Magnetron is not functioning and asked us to pay 350 rupees service charge as the machine was not under warranty. He said that he would raise a request to replace magnetron. Few day later he came with a magnetron and opened up microwave to replace the magnetron and then he left without replacing it as he mentioned that date mentioned in the magnetron is Dec'17. He said that he would come back in few days after updating warranty but never showed up.

Upon enquiring with the technician and a manager at Shree Sai Services, they asked me to create one more ticket or get it fixed by paying for the magnetron. On checking online, status of the ticket shows cancelled. I created one more service request and the ticket number is [protected].

But no one has visited and on calling they are saying to speak with IFB. I am not sure what to do and what's going on and it's already more than a month.
Was this information helpful?
No (0)
Yes (2)
IFB Industries customer support has been notified about the posted complaint.
Sep 22, 2021
Updated by cgupta89
Upon speaking with customer care, we got a senior manager's number ([protected]) but even that is not reachable. It says incoming facility not available.
Complaint comments 

Comments

Dear Sir/Madam,

Sincere apologies for the inconvenience caused to you. Please share your complaint id or your mobile number so we can further assist you. You can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/ or you can also call us on our 24/7 authorized customer care numbers [protected]/ [protected].

Regards
IFB APPLIANCES

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IFB Industries
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    83%
    Complaints
    6866
    Pending
    0
    Resolved
    5639
    IFB Industries Phone
    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
    View all IFB Industries contact information