[Resolved]  IFB Industries — IFB not fixing dishwasher tripping issue from 6 months. Now stopped responding.

Address:

Bangalore

I purchased this IFB dishwasher on Aug-21. Fast forwarding to Aug-22, when an issue started happening that our main switchboard starts tripping when Dishwasher is started/running. This was a weird issue given that the issue would reproduce for days but suddenly it may start working after 2-3 days and again would stop. From Aug-22 to Nov-22, multiple technicians visited and while one of them replaced the heater and others did nothing. For some of their visits, the issue won't reproduce by the time they visit my place and again it would start. Many of the technicians blindly suggested buying a voltage stabilizer and that would solve the issue but were not ready to provide a guarantee that that would fix the issue. I manually inspected (also recorded video) that voltage remains within 230-250V when the issue presents. To help fix the issue, I purchased Power Guard so any voltage fluctuations (if any) would not damage the Dishwasher. Another electrical engineer and he suggested upfront that this is not an issue of voltage fluctuations but somewhere the circuit is getting grounded and the fault is in Dishwasher.

Dishwasher worked fine for a couple of weeks and around 10-Dec-22, issues started happening more frequently and now we were seeing it consistently for week/s. I raised a request on Dec-14 and after continuous follow ups & escalations, one of senior ifb technician or engineer (as they say), visited our place twice and with minimal inspection engineer suggested the issue is in our ELCB circuit and suggested replacing them. At one point, eng also suggested to bypass it which is a risk to our house and apartment.

Each time I raised a request, it would take more than a week's followup to get a technician visited. On Jan-23, IFB stopped responding to my requests and started closing my tickets without my consent without providing any details on closure to me.

Replacing ELCB is not a solution and IFB engineers are not able to or do not want to find a solution. I am making this statement responsibly given below facts
All other electrical instruments in my house are working just fine (including instant heater and oven both 2K Watts.
Issue was not happening consistently. If the issue would have been in ELCB, this should happen all the time and can not start working for a week in between.
Issue doesn't happen at a particular time of the washing cycle. Most of the time now it's immediately after switching on.
Issue doesn't happen for any other appliances plugged at the same socket.
Engineer/Technician never proved that the issue is in my ELCB circuit. And I am sure this would be the issue even if I plug it in other houses in apartment/s.
Earlier also technician provided false information earlier that putting power guard/stabilizer would fix the issue and making me buy power guard worth 1.5K Rs.
You can see similar issues from multiple other IFB customers
https://www.mouthshut.com/review/IFB-Dishwasher-review-nsqqrsounuo#divCommentsFo...⇄
https://www.mouthshut.com/product-reviews/IFB-Dishwasher-reviews[protected]

Here are all the ticket numbers I raised
[protected] on 5 August 2022
[protected] On 19 August 2022
[protected] on 8 September 2022
[protected] On 4 October 2022
[protected] On 26 October 2022
[protected] on 14 December 2022
[protected] on 25 December 2022
[protected] on 6 Jan 2023
IFB Chat Reference No. is CB[protected] on 8 Jan 2023
[protected] on 15 Jan 2023
[protected] on 20 Jan 2023
[protected] on 24 Jan 2023

Additional Notes:
- Earlier also we faced different kinds of issues and IFB service was below average and could not provide timely solutions and at times we found workarounds.) Some earlier tickets (which may be related)
- [protected] on 12 July 2022
- [protected] on 12 June 2022
First IFB person visited, misled us in buying two water filters [with warranty] which another IFB person suggested as useless in less than a year.