[Resolved]  IFB Industries — Ifb - pathetic after sale service - complaint #[protected] (Top load fully automatic washing machine)

Address:	151206
Website:	www.ifbappliances.com

Hi,

My name is Madhur Bansal and my IFB ID No. is 12288539. This complaint is regarding the complaint no. [protected].

It's been less than a year since I bought a new top loading fully automatic IFB washing machine and I am facing some technical issues with my product. I am juggling with the same issue since last 3-4 months and tried to lodge the complaint by calling at IFB customer care, calling the service center in Bathinda and calling the technical executive so many times.

Every time I call at Bathinda service center to follow up on my complaint the stupid lady sitting over there tells me that a technician left 15 minutes ago to visit my house (in Bhagta Mandi, Punjab) today and after that nobody comes.

If you check the records, I have lodged the complaint so many times during the last 3 months but my issue is still unresolved. Over and above that the last IFB executive who came from Bathinda service center after I called them at least 100 times, was a complete novice and he installed the shockers incorrectly which caused the machine to completely stop working.

Now, after being fed up by the post-sale service of IFB and continuous follow-ups to resolve my issue, I am writing this email in hope that my issue will be addressed this time and escalated to the higher authorities at IFB.

It's a complete harassment of the customers and I have never regretted a decision to buy a new product as it's the case with IFB.

Hope someone will respect my time and give me a fixed deadline to resolve my issue asap.

Regards,
Madhur Bansal