[Resolved]  IFB Industries — ifb poor service and no response to customer complaint

Address:	Pondicherry, Puducherry, 605008
Website:	IFB

My name is t. Vijayakumar, regd. Mobile no.[protected] residing at no.6, st. Mary street, nehruvilla, lawspet, puducherry 605008, i have a washing machine (Ifb elena dx model) and had an amc with ifb (Ifb receipt/voucher no.[protected] dated 06.03.2018 for rs.4130/-) validity period from 06.03.2018 to 05.03.2020.in the month of september 2018 a service request registered for my washing m/c in the ifb service center through the contact no.[protected] and i have been replied that the complaint register and a service personnel will be sent to my house within 24 hours but no response for my call. After 5 days i. E. 05.10.2018 again i called and reminded for service request, i have been replied that my complain was not register for unknown reason, a new service request will be book and a service personnel will be sent with in 38 hours, but no response. Again on 18.10.2018 i reminder call made (Compl. No.[protected]) and i have replied and assured that to-day itself my complaint will be attended, subsequently no action. Today i. E. 21.10.2018 i phoned again to service center, the call attender said that my complain somehow cancelled, now a new service request remained booked and a service personnel will be arranged to sent soon by the mode of sending email to head office like that.
N this regard i regret to say and notify the poor service and no response from the m/s. Ifb industries ltd. To a customer more than one month time lapsed after several phone call for attending a small complaint though having valid amc with ifb. I am very sorry to say the thing happen to me that kept very upset which will take longtime to forget.