[Resolved]  IFB Industries — ifb serena 5.5kg washing machine

I logged complaint of my above washing machine at 16.35 hrs of 11/11/2017 to your representative jyoti and she didn't give me complaint no and told me that it will be attended within 48 hrs. I again called your customer care department at 11.46 hrs and mr jaffa told me that my complaint is not registered and took it at 11.52 hrs and he too didn't gave me complaint number as there was problem in your system and noted in some register manually. He assured me that it will be attended within 24hrs. After a lapse of 26 hrs i again called your customer care and i was told that my complaint has not been registered till now is really pathetic. Your customer care representative are bogus and lire number 1, strong desiplinary action against such employees, to safeguard reputation of company.
This reflects company poor after sales service.
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Dec 28, 2017
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Nov 14, 2017
IFB Industries Customer Care's response
Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
Verified Support
Nov 16, 2017
IFB Industries Customer Care's response
Dear Sir,

Hope your issue has been resolved. Do write to us if you require any further assistance.

Regards,
IFB APPLIANCES
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    IFB Industries Phone
    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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