[Resolved] IFB Industries — ifb serena 5.5kg washing machine | |
I logged complaint of my above washing machine at 16.35 hrs of 11/11/2017 to your representative jyoti and she didn't give me complaint no and told me that it will be attended within 48 hrs. I again called your customer care department at 11.46 hrs and mr jaffa told me that my complaint is not registered and took it at 11.52 hrs and he too didn't gave me complaint number as there was problem in your system and noted in some register manually. He assured me that it will be attended within 24hrs. After a lapse of 26 hrs i again called your customer care and i was told that my complaint has not been registered till now is really pathetic. Your customer care representative are bogus and lire number 1, strong desiplinary action against such employees, to safeguard reputation of company. This reflects company poor after sales service. Was this information helpful? | |
Dec 28, 2017 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support Nov 14, 2017 IFB Industries Customer Care's response Dear Sir/Madam, Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience Regards, IFB APPLIANCES Verified Support Nov 16, 2017 IFB Industries Customer Care's response Dear Sir, Hope your issue has been resolved. Do write to us if you require any further assistance. Regards, IFB APPLIANCES | |
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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