[Resolved] IFB Industries — ifb washer 9kg dryer 7kg

S Piyush

from Bengaluru, Karnataka

Address:

560016

Recently i had issue with my ifb washer 9 kg dryer 7kg due to some power surge which apparently damaged the mother board as per diagnosis by the technician sent over. They looked for the motherboard, even in goa (Main manufacturing unit) but said they don't have replacement and blatantly asked me to go for a washing machine exchange! I didn't spend 60k for hearing this. As per their terms the parts have to be available for 10 years. This will be open fraud if we let this be gone silently. I want a new board asap.

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Apr 14, 2018

Complaint marked as Resolved

Mr. Manu has reverted quickly to fix the issue. I do not blame the manager but IFB saying that a product that came with a promise of 10 years parts support does not have spare parts now. As long as I get the new board in 3 days as promised I am fine.

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Apr 14, 2018

Updated by S Piyush I have got the response from Mr.Manu pretty soon. Apologies for lack of patience. They have agreed to get a new board in three days.

Verified Support

Apr 16, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We trie to call on [protected] number but unable to reach. Hope your issue has been resolved. Do write us back incase any further assistance.

Regards,
IFB Appliances