[Resolved] IFB Industries — ifb washing machine 6.5 kg top door not working | |||
Dear ifb executives, It is with great anguish and pain that we write this mail to Complain of the pathetic service and product quality of ifb washing machine front door 6.5 kg top door, we was been using ifb products from last 15 years but never face such type of responsibility from the ifb service. I registered a complaint with customer care on 07.01.2018, got in touch with local service center's sullurpeta nellore (Dist) and area service executive direct employee of ifb onward until date everyday. A technician named mr. Mahesh visited and advised to bring the machine to the service center to fix the issue. The machine is under warranty and also we have paid advance amc for another 2 years.. Why should we take machine to local service center. We are using other home appliances and never ever carry the product to the local service center which is under warranty as aggreed by the company the service engineer will attent the issue and fix it at the customer place itself. I addressed this issue with the area service executive direct employee of ifb (Ram prasad) but i am not getting any help/support from the company executive and it is interesting to see the company executive (Ram prasad) is totally ignorant to the complaints of the customer even after continuous call since 15 days of the problem. We did not bought machine for 20000 and keeping aside and doing work by our self. My mother is very old and sick and we thought as ifb machine will help my mother in daily washing but now my mother is struggling on her own, if we are able to do work done by us then why should we buy product. I would request to please look into the matter asap and replace the parts of machine without putting us to more stress and i hope you will resolve the problem with the machine as i think 1 months is more than enough time For the service engineer to experiment and try solutions on a hapless customer. You can reach me on this number :+91 [protected] Sullurpeta-524121 Nellore dist-andhra pradesh Thanks Srikanth Was this information helpful? | |||
Jan 28, 2018 Complaint marked as Resolved Hi Team,
My issue has resolved now.!
firstly i would like to thank from my whole heart to IFB backend team who
notified my issue from the consumer complaint forum and then assigned to the respective service area.
i specially thank to Service Manager for AndhraPradesh (NAGASAI)for his excellent customer management skills.
the service manager should have patience to listen and understand the customer problems first and he did that
and his continuous followup with the customer and service engineer.
At last very very sad here is, the local IFB service ppl are very very irresponsible and rude reply to the customers and working only with the higher management intervention .
to avoid wrong perception on IFB service, feedback from the customers, my humble suggestion is, IFB team should monitor on pending tickets which are opened from long time.
once again i thank to everyone from IFB team who helped me to get my issue be resolved faster.
thanks
Srikanth IFB Industries customer support has been notified about the posted complaint. Verified Support Jan 27, 2018 IFB Industries Customer Care's response Dear Sir/Madam, Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience Regards, IFB APPLIANCES Verified Support Jan 29, 2018 IFB Industries Customer Care's response Dear Sir/Madam, We are glad your issue has been resolved. Do write to us if you require any further assistance. Regards, IFB APPLIANCES | |||
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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For any query my office and personal contacts are as follows:
Office contact:[protected]
mobile contact: [protected]
As discussed we are closing the issue as you have repaired machine privately. Do write us back on [email protected] for further assistance.
Regards,
IFB APPLIANCES