[Resolved]  IFB Industries — ifb washing machine 7kg - door open error, technician suggesting new pcb

Address:B2-703 Mont Vert Pristine, Off Aundh Road, Behind Khadki Station

Dear team,

I had a problem with ifb washing machine over a week back. I registered a complaint with the ifb customer care. The problem was that water was coming out from the front of the machine.

A technician was sent after around 4-5 days and he suggested that the shock absorbers need to be changed. We agreed to pay price of 3300 for the shock absorbers change even though we found it to be a bit steep and even though i wondered how shock absorbers would cause the machine to leak water from the front. The machine was then started again and worked fine. Later on, after 1 hour or so the machine completely blanked out. The technician came again and did something to start the machine but then we had door open error. He tried with new door lock and new pcb but there was a trip and he suggested that even his new pcb got damaged as the door lock had an issue. He is now suggesting a new pcb and a new door lock to resolve the issue. Cost of the pcb is 6800 and door lock is 550. This means i will now spend over 10k inr for a problem that was door leakage from the front! Request you to kindly look into the issue as early as possible.

Registered mobile number is - zero seven two seven six seven five zero four three seven. You should get all the details from this number.
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Aug 13, 2021
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Aug 11, 2020
IFB Industries Customer Care's response
Dear Sir/Madam,

We are so sorry for your unpleasant experience. We will connect with you shortly. Thank you for your patience.

Regards,
IFB APPLIANCES
Verified Support
Aug 11, 2020
IFB Industries Customer Care's response
Dear Sir/Madam,

We hope your issue is resolved. For any further assistance please write back to us on [protected]@ifbglobal.com and we would be glad to assist.

Regards,
IFB Appliances
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