[Resolved] IFB Industries — IFB washing machine Aqua Diva SX | |
It is been 3 months, we are facing issues with the washing machine. Even after complaining 5 times, it is not resolved. The engineer asked to put stablizer, I have not ever experienced if washine machine needs stablizer and also he said to switch on all the electrical appliances on home to reduce the voltage, if this machine is so much defective, we need it to be replaced as it is under warranty. Every time they send Engineer 'Kaushal Gautam' who has no knowledge and also replaced filters so many times and charged the same still the issue is not fixed, when we asked to change the engineer they dont have one, who says this model has a defect if it has a defect we want it to be replaced asap else get it fixed, below are complaint tickets- [protected] [protected] [protected] If the action is not taken, I will go over facebook and twitter to write against the company for providing defected product. Was this information helpful? | |
Aug 6, 2021 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support Oct 29, 2020 IFB Industries Customer Care's response Dear Sir/Madam, We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience. Regards, IFB APPLIANCES Verified Support Nov 04, 2020 IFB Industries Customer Care's response Dear Sir/Madam, This is to kindly inform you that our technician visited and has confirmed that your Washing machine is in proper working condition.As recommended by our technician, we request you to installed stabilizer to suit the voltage conditions at your place.We also have a Chat option for speedy and instant support via Chat-bot at https://agentchat.ifbsupport.com/live.html. Now you can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/. Regards, IFB APPLIANCES | |
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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