[Resolved] IFB Industries — ifb washing machine display issue | |||
My ifb washing machine elite aqua is under 4 years warranty. I raised a complaint with ifb on 28th dec'18 as there is an issue with the machine. The ticket number is [protected]. A representative from ifb visited on 29th dec and told that the display is faulty and will be replaced within couple of days as it is under warranty. I have been calling the ifb customer care and still now there is no response in terms of resolving the issue. Every time when i call ifb they apologies, but no further action. Very frustrated with ifb service. They are very keen on only selling the washing liquid, cleaning power and other accessories as part of their service. I would like to escalate it to the right level to improve the after sales service Was this information helpful? | |||
Mar 13, 2019 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support Feb 06, 2019 IFB Industries Customer Care's response Dear Sir/Madam, We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience Regards, IFB APPLIANCES Verified Support Feb 06, 2019 IFB Industries Customer Care's response Dear Sir/Madam, This is to kindly inform you that our technician visited and has confirmed that your ac is in proper working condition. However, as recommended by our technician, we request you to change your current stabiliser to suit the voltage conditions at your place. Regards, IFB Appliances | |||
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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