[Resolved]  IFB Industries — ifb washing machine elena sx ldt

Address:Ganjam, Odisha, 761052
Website:[email protected]

I called customer care on 3 jan 2018 at 1522 hrs from my mobile number [protected] to register complaint about my ifb washing machine making noise while washing and taking longer time than normal. The complaint was taken and he said that my mobile number was not registered with washing machine thereafter i gave him model number of washing machine but i didn't receive any complaint number. Today when i called to know about the status of my complaint i was told that my complaint was not registered. Please take action against the representative as i have recorded the call and it's also available with you as it is recorded on ivrs. Copy of my call log is provided as attachment.
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Feb 7, 2018
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Jan 05, 2018
IFB Industries Customer Care's response
Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
Complaint comments 

Comments

I also faced problem with customers service.my husband called to the customer service and said to call me at 5:00pm .Your service man called me in the morning I couldn't lift the phone as I cannot take the call in school.After seeing the call icalled him back he said as u didn't lift the phone your complaint is cancelled.This is the second time it is not working in three months.Every time they say to buy some thing or the other.
IFB Industries Customer Care's response, Feb 23, 2018
Verified Support
Dear Sir/Madam,

Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update.

Regards,
IFB APPLIANCES

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    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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