[Resolved]  IFB Industries — ifb washing machine fraudulent service

Address:

24, 2nd Main Road, MMDA Colony, Chennai - 600106

I googled for ifb service centre and got the below website

http://ifbservicepoint.in/

Called the toll free number ([protected]) to log a complaint about water leakage at bottom of our washing machine. The executive said inspection charge will take around 300 rupees. I asked them to assign a technician to look after the issue.

A technician was assigned from sri varuda service center (https://www.justdial.com/Chennai/Sri-Varuda-Service-Center-MMDA-Colony/044PXX44-XX[protected]Z1X4_BZDET)...⇄ he checked the water leakage and said water inlet valve has to be replaced to fix the issue costs rs. 2800, but i asked whether it covers under warranty he said it doesn’t and also he said he need to take our valve to order the same model. As we thought he was directly assigned from ifb service we agreed to take the valve with him.

The next day he came and fitted the valve which has brought (The valve was not packed and sealed) and he fixed something and it was working when he was showing the demo. No bills he has given for the charged amount of 3100 (Coil rate 2800 + service charge 300).

Next day when i was trying to put the clothes in the machine and the same issue persists, then i realised it is happening with the new valve also and there would not be any issues with old valve. He came to fix the issue once again and i was asking why water is getting leaked even after replacing the valve and what is the actual issue, he was not able to justify why he has replaced the valve and suddenly he said he will give our old one and take replaced one with him and he said he will refund the money 2800. As he was not having the old one with him i asked him to come and change it on the next day.

There is no response from him for 4 days and we called the sri varuda service center directly and explained the fraud done by the technician and they were agreed to refund the money. Whenever we were calling to refund the money sri varuda service center was telling we will refund your money but till now we did not get our amount.

I need ifb industries to check and confirm whether the http://ifbservicepoint.in/ is an authorised service provider of ifb. I also suspect that these people are changing duplicate parts against the original one and charging a ridiculous amount for the parts too.

Finally, i need ifb industries to sort out the issue for me