[Resolved] IFB Industries — ifb washing machine - fresh n clean water purifier attached to the ifb washing machine is not properly working-reg

Sivaraman Kalaiselvan

from Bengaluru, Karnataka

Address:

620006

I have purchased ifb washing (Model elina) machine last year. Subsequently i have provided"fresh n clean water purifier" to my washing machine 6 months back, through authorised service franchisee m/s arun enterprises, tiruvanaikovil, srirangam, tiruchirappalli-620005.
But the fresh n clean water purifier attached to the washing machine has become leaky and not properly workinging. When i called the franchisee on 26.1.11.18 and 27.11.2018, to attend this fault, he told that complaint has to be raised with company's toll free number. I tried several times to contact the numbers[protected] and [protected]. But i could get connected to these numbers to book my complaint. I am getting the answer as "sorry this number could not be connected now. Try later".
Hence kindly arrange to book my complaint and arrange to send your nearest service personnel to attend the fault in my washing machine immediately.
S. Kalaiselvan
[protected]
Flat no. D second floor,
Nandha enclave
No.3, mambala salai
Srirangam, tiruchirappalli-620006.

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Nov 28, 2018

Complaint marked as Resolved

From, S.Kalaiselvan, Flat no.D Second Floor, Nandha Enclave, No.3, Mambalasalai, Srirangam, Tiruchirappalli-620006 Dear Sir, Good evening. I am very much happy that you have acknowledged my complaint and taken swift action to send the service personnel to attend the fault in my IFB washing machine. Today 28.11.2018, M/S Arun Enterprises (IFB authorised franchisee), Tiruvanaikovil, Srirangam has deputed their service mechanic and replaced the faulty "Fresh n clean" water cleaner attached to my IFB washing machine, with new one, free of cost (since it is within warranty period). Now the issue has been resolved). Your quick response to the customer complaint is excellent and deserves appreciation. Thank you So much Sir, . Sincerely, (S.Kalaiselvan)

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Nov 28, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

Hope your issue has been resolved. Do write to us back if you require any further assistance. Kindly share your valuable feedback.

Regards,
IFB APPLIANCES

Nov 28, 2018

Updated by Sivaraman Kalaiselvan From,
S.Kalaiselvan, Flat no.D Second Floor, Nandha Enclave, No.3, Mambalasalai, Srirangam, Tiruchirappalli-620006

Dear Sir,
Good evening. I am very much happy that you have acknowledged my complaint and taken swift action to send the service personnel to attend the fault in my IFB washing machine. Today 28.11.2018, M/S Arun Enterprises (IFB authorised franchisee), Tiruvanaikovil, Srirangam has deputed their service mechanic and replaced the faulty "Fresh n clean" water cleaner attached to my IFB washing machine, with new one, free of cost (since it is within warranty period). Now the issue has been resolved).
Your quick response to the customer complaint is excellent and deserves appreciation.
Thank you So much Sir, .

Sincerely,

(S.Kalaiselvan)