[Resolved]  IFB Industries — ifb washing machine - front load-diva aqua sx 6kg - inlet water leaks from inside the machine - some connecting pipe is not there in the new machine.

We purchased a new ifb washing machine front load model diva aqua sx 6kg from the dealer m/s oxygen the digital shop, pattom, thiruvananthapuram. Tax invoice number - ri/ptm/1072 date:[protected]. After installation by company personnel mr. Vishnu (Mob nu-[protected]) when the inlet tap is connected, the inlet water started leaking from the internal parts of the machine. The service personnel informed us that some internal pipe is not fitted in the machine. As it is a manufacturing defect it requires replacement. Immediately we contacted the dealer who agrees the their service wing will do the replacement. But they do not turn up till date for such any rectification or replacement and most pathetic situation that the dealer's service wing is not picking up the phone (Number-[protected]) though i tried many times. Till date i could not put into use this ifb brand new washing machine though i spent near about a quarter lakh rupees for its purchase.