[Resolved]  IFB Industries — ifb - washing machine issues - reg

Address:

Kanchipuram, Tamil Nadu, 603127

[resolved] ifb industries — washing machine - related.

1 review
Sivagrapes on jun 2, 2018
Phone number: [protected]/[protected]

I have purchased ifb top load washing machine in mar 2016. They gave 2 years warranty period ie up to mar 2018.in the above period, nobody called from ifb for free servicing. My self two times tried to contact customer care, i could not get the call. Then meantime my busy work schedule i forgot to call them again. Recently i have booked complaint (Ie after the warranty period) for general servicing of the machine. I requested ifb since you have not done the free servicing of my washing machine for the past two years, this service should be done on free of cost. But they didn't agree. Further, they have sent the service personnel for servicing. They came and took only 15 minutes and charged 840 rupees without replacing any parts (2 nos drum washing powder only used). I argued with the service personnel just spending 15 minutes and getting rs 840 is like a cheating. He didn't agree and replied that they cant do anything on that. Further, i have communicated to customer care also, they also replied that the same manner and replied that in warranty period you have not contacted ie is your mistake like that they replied. I fed up with ifb. Even many times this complaint raised but they replied that it is resolved. Here also people are not posting correct information. This problem still not resolved. Hence ifb has to refund rs 840 immediately.