IFB Industries — ifb washing machine leakage
Srsreenivasulu ankireddy on Dec 27, 2017
I have a washing machine leakage problem in the month of jun 2017, gave a complaint to customer care of ifb. One person called me saying that you complained leakage problem of washing machine, i will come and check from ifb. I agreed and allowed him to check. After checking he says that its a drum problem, we cannot rectify, we need to take to factory. He gave estimated bill of rs.9575/- including transportation and warranty will be for 3 years. Then bill showing in the name of just services. He took the machine and returned back. I paid the amount and that time there was no leakage, he said that any further leakage you can call me directly, i will come and solve the problem. After a week it started leaking slightly, i called him, he says slight leakage will be their due to drum alignment, i will come and solve. Leakage increased, i started calling him on his two mobile numbers, both are not responding (Switched off/out of coverage signals). The mobile numbers are mr rehan, [protected] and [protected]. I called customer care of ifb again in dec 2017 and told the problem. They registered and sent mechanic for repair (Ticket no.[protected] dated 08 dec 2017). I shown the warranty card, he says that it’s not ifb invoice, its is fake bill, somebody duped you. I was shocked. Once i gave to customer care of ifb, how can somebody comes and repairs my washing machine. How come he came to know my machine has a problem? Ifb mechanic did not accept that bill with warranty. Again i paid to ifb mechanic for repairing the washing machine bill is attached for your information and action. I lost almost rs.10, 000/-, how can i get my money back. Mr rehan is not responding. Please check and get my money back.
[Dec 27, 2017] IFB Industries customer support has been notified about the posted complaint.
IFB Industries Customer Care's response, Dec 28, 2017
Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience
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