[Resolved]  IFB Industries — ifb washing machine model serina sx 5 5kg.

Address:S.Uthayakumar, 3/138, 10th Cross Street, Nehru Nagar, Collectrate Post, Dharmapuri district, Tamilnadu, India. Pincode: 636705, 636705

S. Uthayakumar,
3/138 10th cross street,
Nehru nagar, dharmapuri,
Tamilnadu, india.
Pincode – 636705
Mobile no: [protected] / [protected]
14.11.2019, thursday.
Re: washing machine repair - complaint unattended for more than month and very poor response and irresponsible replies from the service centre in dharmapuri, tamilnadu - requesting immediate steps to resolve the issue.
Dear sir/madam:
This letter is about a problem i am having with the, “ifb washing machine model serina sx 5 5kg”. On 23.02.2019 a technician mr. M. Manimaran, from your dharmapuri service branch attended the problem with the same washing machine in our home and after a service was completed, he explained about a warranty scheme and received a sum of rs.5015/- (Rupees five thousand and fifteen only) towards the two year warranty for future service (Amc without rubber and plastic – the copy is attached herewith).
As the washing machine developed problems, by september 2019, after repeated complaints one technician mr. Jayakumar from the same dharmapuri branch, on 12th october 2019 attended the problem and told us that the drum, stratosphere and the rubber has to be changed. He said that the drum and the stratosphere will be covered under the warranty and the cost of the rubber has to be paid by us for which we accepted. He said the problem will be resolved in a few days time.
But it has crossed more than a month now (From 12th october 2019 till today 14th november 2019- 34 days). We contacted the service centre several times but their reply was very lethargic and rude. Whenever we call they will ask for all the details and will promise that the problem will be resolved by the next day and no one will turn around. As we both are employed we will have to apply leave for our job and wait in the house. On calling them their answer will be they will come in half an hour time, but no one will come. This is happening for more than a month and we are frustrated to the brink our patience.
Till today the washing machine is unattended by your service personals and unfortunately, the problem still remains unresolved.
We are very much dissatisfied with your service. We feel we have been cheated by false promises and made us to pay for warranty money for no use and with these physical agony (Facing problems without a washing machine) and mental agony of being waiting in vain.
I have enclosed copies of my records herewith for your reference..

I am hereby requesting that you:

1) the problem to be resolved immediately by changing the parts and make it work as you promised.
2) if you could not fix the problem i would request the refund of the warranty money i have paid.
3) i request, either of the above things should be done as early as possible as already a lot time have elapsed.
Please contact me within three days to confirm that you will honour my request. I have prepared a complaint for submission to the proper agencies for further consumer redresses. I will not file the complaint if you resolve the problem within this time period i have indicated.
Thank you for your anticipated assistance in resolving my problem. Please contact me at my mobile number [protected] or [protected]. My email id [protected]@gmail.com you have any questions.
Sincerely,
S. Uthayakumar
Dharmapuri, tamilnadu.

Enclosur: warranty invoice
+1 photos
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Dec 21, 2019
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Nov 15, 2019
IFB Industries Customer Care's response
Dear Sir/Madam,

We are so sorry for your unpleasant experience. We will connect with you shortly. Thank you for your patience.

Regards,
IFB APPLIANCES
Verified Support
Nov 20, 2019
IFB Industries Customer Care's response
Dear Sir/Madam,

Our technician has rectified the issue. Kindly observe the machine and write us back incase any further assistance.

Regards,
IFB APPLIANCES
Complaint comments 

Comments

Dear sir/madam

10.11.19 on i booked a Washing Machine Senorita wxs 6.5kg at Sai Ram. Chengalpet, (Tamilnadu)

But Delivered on 30.11.19... they will be taken 20 days for delivery

After I request for a demo on 14.12.19... But technician did not attend the demo on 14.12.19

Still problem not solved

Very Very Very worst service

i recommended to all Don`t Buy IFB product Very worst service Tamil Nadu

Technician Mobile No: [protected], [protected]
Kancheepuram Branch
IFB Industries Customer Care's response, Dec 16, 2019
Verified Support
Dear Sir/Madam,

We are so sorry for your unpleasant experience. We will connect with you shortly. Thank you for your patience.

Regards,
IFB APPLIANCES
IFB Industries Customer Care's response, Dec 17, 2019
Verified Support
Dear Sir/Madam,

Please share your registered contact number so that we can assist you. For any further assistance please write back to us on [email protected] and we would be glad to assist.

Regards,
IFB Appliances

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