[Resolved]  IFB Industries — Ifb washing machine motherboard

Address:Hyderabad, Andhra Pradesh

We have purchased IFB Senorita 6.5 kg washing machine After using for 1 year 2 months the machine didnt start. So I have raised a issue to customer care, the technician came and to my surprise he told there is a rat crack at mother board so we cant rectify for free you have to pay 4500 rs. while purchasing they told for 4 years 100 percent warranty. Now they are saying no warranty for rat crack. when i have enquired the rat mesh is just 150 rs . they keep on saying purchase our IFB cover, IFB stand and all IFB liquids all i have purchased. But they never asked me to purchase rat mesh and they never told that there will be no warranty for that. now they ares saying see the booklet conditions what a strategy by so called IFB to trap money from customers. when yu say 100 percent warranty for 4 years everything should be covered I need justice. my contact number is [protected]
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Mar 17, 2017
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Feb 14, 2017
IFB Industries Customer Care's response
Dear  Ronankisai

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team
Verified Support
Feb 14, 2017
IFB Industries Customer Care's response
Dear Ronankisai

We regret the inconvenience caused. This is to kindly inform you that we have given you the estimation cost for repair of your Washing machine. Kindly let us know if you would like us to repair your machine and we would be glad to assist .

Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue

IFB Team
Complaint comments 

Comments

After purchase of ifb Eva aqua sx Ltd washing machine no one your service provider came to install the machine
IFB Industries Customer Care's response, Feb 16, 2017
Verified Support
Dear Sir/Madam,

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at [email protected] along with your contact details and we will help resolve your issue.

IFB Team
Hi we have had purchased ifb 5.5 kg washing machine n it's been 8 years now.. Recently I experienced a light flashing on door light /on indicator and other indicator all together it was flashing.. We called service center n got the technician home. Now he says it's due to the motherboard got burnt it's not working. And his charging 4500 pluse machine service cost 900 . Can anyone help me with this.. Abraham Bangalore [protected] phone or whtsap
IFB Industries Customer Care's response, Jun 23, 2018
Verified Support
Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
IFB Industries Customer Care's response, Jun 25, 2018
Verified Support
Dear Sir/Madam,

Your previous complaint was attended by private technician and spare has been taken by him. Kindly let us know once you receive the spare part so that we can arrange IFB technician to attend your complaint.

Regards,
IFB Appliances
Dear Sir/Madam,

I have and IFB washing machine from past 5-6 years. recently during this pandemic time suddenly there was an error in the system showing door error. this door error was bought to the notice of the technician after the purchase of the new machine itself. He told it is like that only and all IFB washing machines have this problem, and he told, you have to hold this door tight to get it locked. SInce we were not using it often we had ignored the same and continued what he told. but just few days back our machine was not getting on as the door was not getting closed. So we had raised the service request with the ticket number [protected]. Just today the service engineer visited and checked the machine and told to change the complete mother board. Now I have 3 things to get clarified
1. on the portal I am unable to track this service request, how do I know if the person who has visited is genuine from IFB
2. is it really required to change the complete motherboard
3. the technician has told that the motherboard might cost around Rs.6000 + service charges extra

is the IFB motherboard that expensive???

can some one please help and guide on the same as I am feeling something not right.
IFB Industries Customer Care's response, Jul 24, 2020
Verified Support
Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
IFB Industries Customer Care's response, Jul 25, 2020
Verified Support
Dear Sir/Madam,

Our technician has rectified the issue. Kindly observe the machine and write us back incase any further assistance.

Regards,
IFB APPLIANCES
Sir, I Prashant v kore, registered a complaint on 14th Aug 20 since display showing AC Lo. problem. It's been more than 10 days, no response from the service. One person called and said he looks after kalyan place and mot ambernath. I requested and told him about my problem, then he says motherboard has to be changed. !! Shocking just for one issue about a chip or resistance going haywire he wants to change the entire board !!. Pls assist
My mobile no [protected]
My IFB ticket no is [protected]

IFB Industries Customer Care's response, Aug 29, 2020
Verified Support
Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
Hi we have had purchased ifb 6.5 kg washing machine n it's been 8 years now.. Recently I experienced a program indicator is not working. So, We called service center n got the technician home. Now he says it's due to the 2 buttons issue in motherboard . And he says need to replace entire motherboard . And his charging 5600 pluse machine service cost 900 . Can anyone help me with this..
IFB Industries Customer Care's response, Sep 24, 2020
Verified Support
Dear Sir/Madam,

Sincere apologies for the inconvenience caused to you. Please share your complaint id or your mobile number so we can further assist you. We also have a Chat option for speedy and instant support via Chat-bot at https://agentchat.ifbsupport.com/live.html. Now you can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/ .You can also write to us at [email protected] along with your contact details and we will help resolve your issue.

Regards
IFB APPLIANCES
What is the price of mother bord(front load)?
IFB Industries Customer Care's response, Oct 20, 2020
Verified Support
Dear Sir / Madam

Please share your mobile number and the best time to call you so that we can further assist you.You may contact us on our email [email protected] or you may also contact us on 1860 425 5678 / 1860 208 5678. We also have a Chat option for speedy and instant support via Chat-bot at https://agentchat.ifbsupport.com/live.html. Now you can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/.

Regards,
IFB APPLIANCES

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    +91 33 3048 9299
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    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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