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Hi we have had purchased ifb 5.5 kg washing machine n it's been 8 years now.. Recently I experienced a light flashing on door light /on indicator and other indicator all together it was flashing.. We called service center n got the technician home. Now he says it's due to the motherboard got burnt it's not working. And his charging 4500 pluse machine service cost 900 . Can anyone help me with this.. Abraham Bangalore [protected] phone or whtsap
IFB Industries Customer Care's response, Jun 23, 2018
Verified Support
Dear Sir/Madam,
We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience
Regards,
IFB APPLIANCES
We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience
Regards,
IFB APPLIANCES
IFB Industries Customer Care's response, Jun 25, 2018
Verified Support
Dear Sir/Madam,
Your previous complaint was attended by private technician and spare has been taken by him. Kindly let us know once you receive the spare part so that we can arrange IFB technician to attend your complaint.
Regards,
IFB Appliances
Your previous complaint was attended by private technician and spare has been taken by him. Kindly let us know once you receive the spare part so that we can arrange IFB technician to attend your complaint.
Regards,
IFB Appliances
Dear Sir/Madam,
I have and IFB washing machine from past 5-6 years. recently during this pandemic time suddenly there was an error in the system showing door error. this door error was bought to the notice of the technician after the purchase of the new machine itself. He told it is like that only and all IFB washing machines have this problem, and he told, you have to hold this door tight to get it locked. SInce we were not using it often we had ignored the same and continued what he told. but just few days back our machine was not getting on as the door was not getting closed. So we had raised the service request with the ticket number [protected]. Just today the service engineer visited and checked the machine and told to change the complete mother board. Now I have 3 things to get clarified
1. on the portal I am unable to track this service request, how do I know if the person who has visited is genuine from IFB
2. is it really required to change the complete motherboard
3. the technician has told that the motherboard might cost around Rs.6000 + service charges extra
is the IFB motherboard that expensive???
can some one please help and guide on the same as I am feeling something not right.
I have and IFB washing machine from past 5-6 years. recently during this pandemic time suddenly there was an error in the system showing door error. this door error was bought to the notice of the technician after the purchase of the new machine itself. He told it is like that only and all IFB washing machines have this problem, and he told, you have to hold this door tight to get it locked. SInce we were not using it often we had ignored the same and continued what he told. but just few days back our machine was not getting on as the door was not getting closed. So we had raised the service request with the ticket number [protected]. Just today the service engineer visited and checked the machine and told to change the complete mother board. Now I have 3 things to get clarified
1. on the portal I am unable to track this service request, how do I know if the person who has visited is genuine from IFB
2. is it really required to change the complete motherboard
3. the technician has told that the motherboard might cost around Rs.6000 + service charges extra
is the IFB motherboard that expensive???
can some one please help and guide on the same as I am feeling something not right.
IFB Industries Customer Care's response, Jul 24, 2020
Verified Support
Dear Sir/Madam,
We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience
Regards,
IFB APPLIANCES
We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience
Regards,
IFB APPLIANCES
IFB Industries Customer Care's response, Jul 25, 2020
Verified Support
Dear Sir/Madam,
Our technician has rectified the issue. Kindly observe the machine and write us back incase any further assistance.
Regards,
IFB APPLIANCES
Our technician has rectified the issue. Kindly observe the machine and write us back incase any further assistance.
Regards,
IFB APPLIANCES
Sir, I Prashant v kore, registered a complaint on 14th Aug 20 since display showing AC Lo. problem. It's been more than 10 days, no response from the service. One person called and said he looks after kalyan place and mot ambernath. I requested and told him about my problem, then he says motherboard has to be changed. !! Shocking just for one issue about a chip or resistance going haywire he wants to change the entire board !!. Pls assist
My mobile no [protected]
My IFB ticket no is [protected]
My mobile no [protected]
My IFB ticket no is [protected]
IFB Industries Customer Care's response, Aug 29, 2020
Verified Support
Dear Sir/Madam,
We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience
Regards,
IFB APPLIANCES
We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience
Regards,
IFB APPLIANCES
Hi we have had purchased ifb 6.5 kg washing machine n it's been 8 years now.. Recently I experienced a program indicator is not working. So, We called service center n got the technician home. Now he says it's due to the 2 buttons issue in motherboard . And he says need to replace entire motherboard . And his charging 5600 pluse machine service cost 900 . Can anyone help me with this..
IFB Industries Customer Care's response, Sep 24, 2020
Verified Support
Dear Sir/Madam,
Sincere apologies for the inconvenience caused to you. Please share your complaint id or your mobile number so we can further assist you. We also have a Chat option for speedy and instant support via Chat-bot at https://agentchat.ifbsupport.com/live.html. Now you can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/ .You can also write to us at [email protected] along with your contact details and we will help resolve your issue.
Regards
IFB APPLIANCES
Sincere apologies for the inconvenience caused to you. Please share your complaint id or your mobile number so we can further assist you. We also have a Chat option for speedy and instant support via Chat-bot at https://agentchat.ifbsupport.com/live.html. Now you can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/ .You can also write to us at [email protected] along with your contact details and we will help resolve your issue.
Regards
IFB APPLIANCES
What is the price of mother bord(front load)?
IFB Industries Customer Care's response, Oct 20, 2020
Verified Support
Dear Sir / Madam
Please share your mobile number and the best time to call you so that we can further assist you.You may contact us on our email [email protected] or you may also contact us on 1860 425 5678 / 1860 208 5678. We also have a Chat option for speedy and instant support via Chat-bot at https://agentchat.ifbsupport.com/live.html. Now you can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/.
Regards,
IFB APPLIANCES
Please share your mobile number and the best time to call you so that we can further assist you.You may contact us on our email [email protected] or you may also contact us on 1860 425 5678 / 1860 208 5678. We also have a Chat option for speedy and instant support via Chat-bot at https://agentchat.ifbsupport.com/live.html. Now you can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/.
Regards,
IFB APPLIANCES
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+91 88 5376 9434
+91 33 3048 9299
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Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.
Alternatively you can also write to us at [email protected] along with your contact details and we will help resolve your issue.
IFB Team