IFB Industries — ifb washing machine senorita dx under amc

 
1 Review
 gautam k on Jan 15, 2018
Sir/Madam,
I have booked a complaint regarding Loud noise & vibration in the machine while washing to Customer Care vide Ticket no. [protected] on 27.12.2017 and after few visits of service technician / engineer, the problem was not resolved as the machine did not run, i got a SMS where in I responded with 'NO' as the problem was not resolved but i have been told that the Complaint is resolved so i again booked a complaint as asked to, vide ticket no. [protected] on 06.01.2018, now since then i am tols that its drum is to be changed and also the panel, i have tried alot but for the last many ays my machine has not been attended.
I spoke to Ms Meenu (no. [protected]) & Mr. Rakesh Yadav (no. [protected]) and i am assured that some technician shall visit, which still is found to have resulted as no show. Today, Mr. Rajesh Yadav informed me that Drum is there and i will find out why the complaint has not been attended so far.
Finally at the end of the day when i am not seeing any development towards rectification of my problem i am left with only one option to write a complaint.
Hope i will get a due response and my machine will be duly attended as to make it functional.
We are in great trouble for last 16-17 days and need an immediate solution.
Regards
Gautam Dikshit
Mob- [protected]/ Alternate No. [protected].
196-A super M I G, Express View Apartment, Sector 93 Noida-201304.

Complaint Status


[Jan 16, 2018] IFB Industries customer support has been notified about the posted complaint.
IFB Industries Customer Care's response, Jan 17, 2018
Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
IFB Industries Customer Care's response, Jan 17, 2018
Dear Sir/Madam,

Hope your issue has been resolved. Do write to us if you require any further assistance.

Regards,
IFB APPLIANCES
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