[Resolved]  IFB Industries — ifb washing machine senorita dx under amc

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201304

Sir/Madam,
I have booked a complaint regarding Loud noise & vibration in the machine while washing to Customer Care vide Ticket no. [protected] on 27.12.2017 and after few visits of service technician / engineer, the problem was not resolved as the machine did not run, i got a SMS where in I responded with 'NO' as the problem was not resolved but i have been told that the Complaint is resolved so i again booked a complaint as asked to, vide ticket no. [protected] on 06.01.2018, now since then i am tols that its drum is to be changed and also the panel, i have tried alot but for the last many ays my machine has not been attended.
I spoke to Ms Meenu (no. [protected]) & Mr. Rakesh Yadav (no. [protected]) and i am assured that some technician shall visit, which still is found to have resulted as no show. Today, Mr. Rajesh Yadav informed me that Drum is there and i will find out why the complaint has not been attended so far.
Finally at the end of the day when i am not seeing any development towards rectification of my problem i am left with only one option to write a complaint.
Hope i will get a due response and my machine will be duly attended as to make it functional.
We are in great trouble for last 16-17 days and need an immediate solution.
Regards
Gautam Dikshit
Mob- [protected]/ Alternate No. [protected].
196-A super M I G, Express View Apartment, Sector 93 Noida-201304.