[Resolved] IFB Industries — ifb washing machine- serena

Amitha Ajay

from Chennai, Tamil Nadu

Address:

Star Air Conditioners, Karapakkam, Chennai, Tamil Nadu

I had subscribed to AMC on May 30th based on the suggestion of the service executive, Praveen from Star Airconditioners, Chennai. I called up the customer care and logged a servicr request on July 15th. Details of ticket below.

Hello, Your Tkt-[protected]is assigned to IFB Service Technician. On completion of Service, we will send the next SMS to get your feedback. Pls respond accordingly.

Till now no technician has come to fix the issue inspite of escalating to customer service, technician Raman, Reporting Manager Arun, Branch Manager Rajasekar. I have been provided false promises of attending the problem everyday from 15th. This has caused so much of frustration, waste of time and effort. I need a strict action taken and My AMC returned.

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Aug 25, 2019

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Jul 25, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

Hope your issue has been resolved. Do write to us back if you require any further assistance. Kindly share your valuable feedback.

Regards,
IFB APPLIANCES