[Resolved] IFB Industries — IFB washing machine service

Seshkumar

Address:

Andhra pradesh

Hi,

I have registered a request for service on Mar 12 2020 (in warranty) and the technician visited my home on 16th Mar 2020. Technician identified the problem and informed the IFB service center to replace the drum on the same day (16th mar 2020). I have not received the drum replacement till now and when i called the customer care they are told that my ticket is closed due to lockdown and the drum cannot be replaced. Also told me that my warranty is expired now and i have to pay for the service and drum.

My request has been placed when in warranty and the IFB closed my ticket without replacing the part. Please help in resolving the issue.

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Aug 15, 2021

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2020

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Aug 11, 2020

IFB Industries Customer Care's response Dear Sir/Madam

As discussed with you by our team. This is to kindly inform you that we have given you the estimation cost for repair of your product. Kindly let us know if you would like us to repair your machine and we would be glad to assist.

Regards,
IFB Appliances

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IFB Industries Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Sir/Madam,

Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update. Alternately you can write mail on [protected]@ifbglobal.com incase any further assistance.

Regards,
IFB APPLIANCES