[Resolved]  IFB Industries — ifb washing machine spare parts price sheet.

Address:560083
Website:ifbappliances.com

I have a ifb senator 6kg, washing machine. It developed a problem a couple of days ago. Called ifb customer care, they sent in some technicians. Technicians said that the motor needs to be replaced. I requested they get me a ifb genuine spare parts motor, which they agreed to.

But when they got the motor, there was nothing on the motor which identified it as an ifb genuine part. No sealed packing, no hologram, nothing. On top of that they wanted to charge me 8000 rs for this motor. To make matters worse ifb doesn't have a spare parts rate card anywhere on their website. How should a customer know what is the mrp of a spare and the warranty for the same? Are you going to leave your customers at the mercy of these service technicians who will charge whatever they wish?? They might give
Me a bill of 2000 for a part that costs 200. There is no way for me to know.

Desirable resolution:
I want you to publicly list the spare parts price somewhere on your website for customers to view and cross verify against the technicians bills.
Otherwise your words regarding providing customer service as mentioned on your website "to offer them the best product to buy, an innovative product that constantly outperforms peers and outstanding service that makes every customer smile." will just be empty declarations.
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Dec 15, 2017
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Nov 14, 2017
IFB Industries Customer Care's response
Dear Sir/Madam,

We tried to call you on [protected] number but we are unable to contact you. Please provide the registered complaint number or contact number so that we can further assist you.

Regards,
IFB APPLIANCES
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    IFB Industries Phone
    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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