[Resolved] IFB Industries — ifb washing machine - spare parts will not supply

Bibin Thomas K P

from Ernakulam, Kerala

Address:	Ernakulam, Kerala
Website:	www.ifbappliances.com

Hello,
I have a elena db 5.5 kg washing machine and it is not under the warranty period. Last day it stopped working and upon checking i found that the motor carbon brush holder got damaged. So i contacted the service manager in our place (Mr aneesh - [protected], kerala, aluva) and ifb toll free number both are saying they will not provide the carbon brush holder alone. They can only replace the motor. Attaching here the image of the faulty part.

Why should i buy a brand new motor instead to replace a small detachable part? I wonder how can a company refuse to supply spare parts if we can fix it by ourself.

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Jan 13, 2018

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2017

IFB Industries Customer Care's response Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Dec 12, 2017

IFB Industries Customer Care's response Dear Sarvesha,

We regret the inconvenience caused. This is to kindly inform you that we have given you the estimation cost for repair of your Washing Machine. Kindly let us know if you would like us to repair your machine and we would be glad to assist .

Regards
IFB Appliances