[Resolved]  IFB Industries — ifb washing washing machine, under amc, not providing service

Address:

Ranga Reddy, Andhra Pradesh, 500049

Yesterday, i called up hyderabad, miyapur area ifb service center, co-ordinator name: sai (Moblie no. [protected]). He said the machine is not repairable and they will return my amc money back. They want me to buy a new ifb machine.

No one grow money on the top of a tree. I just cannot buy new machine with 25000 to 40000 rupees. After amc customers expect the peace of mind for service.

Being an elctronics engineer, not the ifb machine expert, i got some time, want to check, why my ifb machine is not repairable. I just opened the screws of top cover and found that the top stone weight is loose, moving and shaking. Your technician visited my place on sunday and stayed for 10 minutes. He not even tightened the nut bolts of top stone weight. This is the quality service they are providing it.

Today, after i fixed the paper packing just below the stone weight and used the machine. The machine is not making sounds and working fine.

I just want to know why the technicians are not fixing the parts properly in the washing machine or they doing it with wrong intention. It is my serious concern the service they are providing it. I need your intervention on this. Now i am suspicious about the ifb technicians service and it is clear that they want to cheat me. Customers trust the ifb brand name and you people are cheating customers like anything.

Previously technicians replaced machine parts when. Wife was there at home. So, i doubt they removed main original parts which comes with machine and now they are saying it is not repairable. As per area manager mr. Prem hanmala, if they replaced the maximum parts in my machine why the hell the machine is not repaired from 15th june 2019. It is more than a month the problem is not resolved.

Why they want to take machine to their service center for stone tightening. After this worst service, i will not allow my machine to pick up to service center.

Technician even broken my taps fittings while doing service. I replaced with new taps, not a concern.

It is my humble request to help in getting service of this machine.

Please find the attached videos and images taken of the machine.

Thanks in advance,

Regards,

Rajanna.