[Resolved] IFB Industries — ifb wm dishwasher | |||
Dear sir, I have purchased an ifb wm_dish washer (Model neptue vx; sl no. [protected]) on 22nd april 2018 from khosla electronics pvt. Ltd. Kharagpur. During the installation after opening the pack by your assigned service engineer it was found broken and i was promised that it will be replaced with a new one. However after a fortnight i received a machine which was old without any product sl no on the delivery challan dated 5.5 2018 should i not consider it is ford case. Even after that they coming my house two times and taking the photograph of the machine. After laps of almost one month i am yet to receive the new replacement for which i have paid. Every time on my enquiry they said that they required again photograph for replacement. After my telephonic conversation with your regional representative (Bilab dey provided by khosla electronics pvt. Ltd. Kharagpur) they said that they cannot provide sealed pack new replacement Is it not customer harassment? Please inform me the timeline when it will be replaced else i will compelled to take legal course of action. Kindly let me know who is responsible for replacement khosla electronics pvt. Ltd. Kharagpur or ifb industries ltd If this is the case then how customer will relay on your after sell service. With regards Dr. Shyamal kumar das mandal [protected] Was this information helpful? | |||
Jun 28, 2018 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support May 19, 2018 IFB Industries Customer Care's response Dear Sir/Madam, Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience Regards, IFB APPLIANCES Verified Support May 22, 2018 IFB Industries Customer Care's response Dear Sir/Madam, We tried to call you on [protected] but unable to reach. Hopw your issue has been resolved. Do write us back on [protected]@ifbglobal.com incase any further assistance. Regards, IFB Appliances | |||
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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