[Resolved]  IFB Industries — ifb wm dishwasher

Address:Paschim Medinipur, West Bengal

Dear sir,
I have purchased an ifb wm_dish washer (Model neptue vx; sl no. [protected]) on 22nd april 2018 from khosla electronics pvt. Ltd. Kharagpur. During the installation after opening the pack by your assigned service engineer it was found broken and i was promised that it will be replaced with a new one. However after a fortnight i received a machine which was old without any product sl no on the delivery challan dated 5.5 2018 should i not consider it is ford case.
Even after that they coming my house two times and taking the photograph of the machine. After laps of almost one month i am yet to receive the new replacement for which i have paid. Every time on my enquiry they said that they required again photograph for replacement. After my telephonic conversation with your regional representative (Bilab dey provided by khosla electronics pvt. Ltd. Kharagpur) they said that they cannot provide sealed pack new replacement

Is it not customer harassment?

Please inform me the timeline when it will be replaced else i will compelled to take legal course of action.

Kindly let me know who is responsible for replacement khosla electronics pvt. Ltd. Kharagpur or ifb industries ltd

If this is the case then how customer will relay on your after sell service.

With regards
Dr. Shyamal kumar das mandal

[protected]
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Jun 28, 2018
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
May 19, 2018
IFB Industries Customer Care's response
Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
Verified Support
May 22, 2018
IFB Industries Customer Care's response
Dear Sir/Madam,

We tried to call you on [protected] but unable to reach. Hopw your issue has been resolved. Do write us back on [protected]@ifbglobal.com incase any further assistance.

Regards,
IFB Appliances
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    +91 33 3048 9299
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    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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