[Resolved]  IFB Industries — ifb - worst customer service

Address:

Pune, Maharashtra, 411027

I have ifb maxidry 550 for which i raised a complaint around 1month back. Though it was told that within 24hour technician will reach but it took more 3 days for technician to visit after multiple followup with ifb customer care. As per technician, dryer heater is faulty and he will come next day to replace as he didn't bring part with him. Day later, i need to call him up if he is coming for repair but then he said, part is not available and he will contact us once it is available. Few days after that, i received sms saying my ticket no: [protected] was requested for cancellation owing to customer will call back/inform. For any issue reply "no" to xxxx number.

Again around 10 days after receiving message i called ifb customer care and re-described my issues, they gave me contact number of service tech head but unfortunately that number was switched off.

Now at this helpless situation, i called back to the technician who has visited to ask if part is available. He told it became available yesterday only and asked me to remind again and he will come.

So till now after more than a month, i am still waiting if someone will come to fix the issue.

Now some keypoints i would like to highlight to consumer who are thinking to buy product from ifb -

1. It seems that ifb doesn't have support for ifb dryers since they don't have parts available so don't buy atleast this product.

2. Customer service is of no use as they direct to local ifb agency who doesn't care of customer.

For ifb -

1. Why do you sell such products for which you can't provide service? Just discontinue such products or declare end of life.

2. Why would customer buy such an expensive products for which they can't get service?

3. Please advice what should i do with my dryer. Should i throw it to dustbin as ifb doesn't repair faulty device due to lack of parts?

Thanks for cheating customer.