[Resolved]  IFB Industries — low quality part used in washing machine

Address:Ghaziabad, Uttar Pradesh

Hi i bought one washing machine under order no [protected] on april 04 2012. Serial no 9442.

This machine was used barely as i was out of country for 2 years.

Two days before this machine started sound when i called ifb local repair guy he told me the drum used in this machine i made of plastic and it's broken, i am surprised as i axpainded more than 20 thousands rupee to buy the product and the product quality is low. How any thing can be broken in this i am washing only clothes in this.

I am the person who always recommend ifb to all people however i am seriously disappointed please replace all the broken part of it asap.

And make sure what ever you deliver to coustomer should containt all good parts.

Thanks and regards,

Darshan
[protected]
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Sep 28, 2018
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Aug 20, 2018
IFB Industries Customer Care's response
Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
Verified Support
Aug 23, 2018
IFB Industries Customer Care's response
Dear Sir/Madam,

We regret the inconvenience caused. This is to kindly inform you that we have given you the estimation cost for repair of your Washing Machine. Kindly let us know if you would like us to repair your machine and we would be glad to assist .

Regards
IFB Appliances
Complaint comments 

Comments

My Ifb machine model senorita 5.5 kg is not starting Sometime it starts after many attempts
The service man says it’s pcb is to be replaced
And the cost he told for PCB is Rs 2750/-
Pl inform me the cost of PCB I am unable to use the machine
IFB Industries Customer Care's response, Aug 21, 2018
Verified Support
Dear Sir/Madam,

Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update. Alternately you can write mail on [email protected] incase any further assistance.

Regards,
IFB APPLIANCES

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