[Resolved] IFB Industries — Machine keep blasting | |
We are facing 2 issues in ifb washing machine. 1) when the machine is in running condition than suddenly blast voice comes often. 2) when we set washing program for 1 hour than that complets after 2.5 to 3 hours. For these problems we have made complain 3 times. Same technician named shaileshbhai raval (M: [protected]) comes for repairing and withing seeing anything he says everytime that we are not properly cleaning machine and we are doing service outside and bla bla bla... I eveytime says him that we are regulary cleaning machine as per guideline and we are having machine in warranty period than why should i service it outside ifb? I think person is saying carelessly without observing anything and blaming us. And everytime he fills review from themselves. I think ifb is having good service people so purchased from ifb. But its strange that ifb have recruited such a rude technician. Now let me know that after my 3 complains if problem is not resolved and machine is keep going blasting and if any accident occurs than who will be responsible for that? Was this information helpful? | |
Aug 5, 2021 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support Jul 17, 2020 IFB Industries Customer Care's response Dear Sir/Madam, We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience Regards, IFB APPLIANCES Verified Support Jul 27, 2020 IFB Industries Customer Care's response Dear Sir/Madam, Our technician has rectified the issue. Kindly observe the machine and write us back incase any further assistance. Regards, IFB APPLIANCES Verified Support Aug 07, 2020 IFB Industries Customer Care's response Dear Sir/Madam, We're already sorting this out for you and will get back to you with an update on this ASAP over the phone or via email. Regards IFB Appliances Verified Support Aug 07, 2020 IFB Industries Customer Care's response Dear Sir/Madam, We're already sorting this out for you and will get back to you with an update on this ASAP over the phone or via email. Regards IFB Appliances Verified Support Aug 17, 2020 IFB Industries Customer Care's response Dear Sir/Madam, Our technician has rectified the issue. Kindly observe the machine and for any further assistance please write back to us on [protected]@ifbglobal.com and we would be glad to assist. Regards, IFB APPLIANCES | |
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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