[Resolved]  IFB Industries — Machine keep blasting

We are facing 2 issues in ifb washing machine.

1) when the machine is in running condition than suddenly blast voice comes often.

2) when we set washing program for 1 hour than that complets after 2.5 to 3 hours.

For these problems we have made complain 3 times. Same technician named shaileshbhai raval (M: [protected]) comes for repairing and withing seeing anything he says everytime that we are not properly cleaning machine and we are doing service outside and bla bla bla...

I eveytime says him that we are regulary cleaning machine as per guideline and we are having machine in warranty period than why should i service it outside ifb? I think person is saying carelessly without observing anything and blaming us.

And everytime he fills review from themselves.

I think ifb is having good service people so purchased from ifb. But its strange that ifb have recruited such a rude technician.

Now let me know that after my 3 complains if problem is not resolved and machine is keep going blasting and if any accident occurs than who will be responsible for that?
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Aug 5, 2021
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Jul 17, 2020
IFB Industries Customer Care's response
Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
Verified Support
Jul 27, 2020
IFB Industries Customer Care's response
Dear Sir/Madam,

Our technician has rectified the issue. Kindly observe the machine and write us back incase any further assistance.

Regards,
IFB APPLIANCES
Aug 05, 2020
Updated by Mohit Sadaria
Hi

After your technician visit, your technician has told to observe it for some days. But after next day the same problem started to occur . So we called your technician Mr. Parag (mob: [protected]) and informed the same. He told us to schedule next visit. I remind him again but no body has came . Now it is more than 10 days of visit but problem still persist.

So can you please check up properly . Or replace the machine.
Waiting for your prompt respond

Mohit
[protected]
[protected]
Verified Support
Aug 07, 2020
IFB Industries Customer Care's response
Dear Sir/Madam,

We're already sorting this out for you and will get back to you with an update on this ASAP over the phone or via email.

Regards
IFB Appliances
Verified Support
Aug 07, 2020
IFB Industries Customer Care's response
Dear Sir/Madam,

We're already sorting this out for you and will get back to you with an update on this ASAP over the phone or via email.

Regards
IFB Appliances
Aug 09, 2020
Updated by Mohit Sadaria
No body is resolving the issue. Why are you writing false? Please let me know contact person name and number who is resolving issue.
Verified Support
Aug 17, 2020
IFB Industries Customer Care's response
Dear Sir/Madam,

Our technician has rectified the issue. Kindly observe the machine and for any further assistance please write back to us on [protected]@ifbglobal.com and we would be glad to assist.

Regards,
IFB APPLIANCES
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