[Resolved]  IFB Industries — malfunction of washing program and tub tumble more also very bad service

Address:North Goa, Goa, 564130

It's been since nine months we are facing issue of the top load washing machine we had purchased and still the issue is not resolved after having amc also very bad service.
There is a complete malfunction in washing program as it suddenly changes the programme to other options such as if we select normal wash it gets restarted to tub clean wash and also no timer is displayed.
Thinking ifb brand we purchased the wading machine, but this very worst service by ifb and totally dissatisfied by the ifb products.
Also the service engineer is not completely trained to attend the issue and rectify the issue.
Idontknow what sort of manufacturing is going on by the company with such bad quality product and service.
The company is least bothered about the after sales and service issue.
I strongly recommend if any body planning the buy the ifb brand, not to buy at any cost since you will waste your money on investing to such worst brand.
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Nov 21, 2018
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Oct 15, 2018
IFB Industries Customer Care's response
Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
Verified Support
Oct 19, 2018
IFB Industries Customer Care's response
Dear Sir/Madam,

Hope your issue has been resolved. Do write to us back if you require any further assistance. Kindly share your valuable feedback.

Regards,
IFB APPLIANCES
Complaint comments 

Comments

My mother has been complaining about the drier since 24th september, the technician came but didnt resolve the problem. repeated complaints have gone unattended. the complaint was closed by the company even though it want resolved! The customer care is sooooo reluctant to give a complaint no. her new complaint no is [protected].
IFB Industries Customer Care's response, Oct 16, 2018
Verified Support
Dear Sir/Madam

We regret the inconvenience caused to you.We have forwarded your Request to the concerned department and will get back to you shortly with further updates. Assuring you our best services.

Regards,
IFB APPLIANCES.
IFB Industries Customer Care's response, Oct 17, 2018
Verified Support
Dear Sir/Madam,

Hope your issue has been resolved. Do write to us if you require any further assistance.

Regards,
IFB APPLIANCES

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    IFB Industries Phone
    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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