[Resolved]  IFB Industries — maxi dry - dryer

Address:560069

Hello,

I had raised an ifb complaint during the week of april 2nd as dryer wasnt working. The service person never showed up till april 9th (His number is [protected]). He came and said he needs to get some parts and it will be available in couple of days. Till date he hasnt showed up and repeated calls are not being answered. I am very frustrated with the level of support and lack of courtesy. My phone number is [protected] (Alternate number is [protected]). Since i am traveling i prefer to be called on [protected]. This needs to be fixed as my machine is not working for last 2+ weeks. I have an amc.

Regards
Balakrishnan
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May 25, 2019
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Apr 16, 2019
IFB Industries Customer Care's response
Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
Verified Support
Apr 20, 2019
IFB Industries Customer Care's response
Dear Sir/Madam,

We tried to call on provided number but unable to reach. Our technician has rectified the issue. Kindly observe the machine and write us back incase any further assistance.

Regards,
IFB APPLIANCES
May 28, 2019
Updated by Balakrishnan Sreenivasan
Hello,

Last time someone came to my home and fixed the Dryer and within a month it went bad again. I have Maxidry and it is not functional for last two weeks. I have raised a complaint again last to last week and one of IFB representative came to my home and said he will come next day and fix it. Its more than 10 days and he has not showed up. This is really poor customer support and everytime i have to do this to get attention of people. I am beginning to regret buying IFB as customer support has become very poor and reactive. My registered number is [protected].

Bala
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