[Resolved]  IFB Industries — Microwave 23L

Address:	Rangareddy, Andhra Pradesh, 500072
Website:	www.ifbindustries.com

IFB Complaint # [protected], regarding

In month of August I had bought IFB 23 L Microwave. Since mid of November it had stopped heating immediately after which I registered a complaint in IFB call centre. However it has been around a month and nothing has been fixed till now. In this span of 1 month some 4-5 engineers had come to my place to fix this issue and all of them had diagnosed a different problem.
-The first technician (who came after 3 days of registering the complaint) said that fuse had gone and changed it but it did not resolve the issue.
-Then after my rigorous follow up couple of other technicians came and diagnosed that Magnetron had to be changed and told me that they will change it once they get it from company. After this no one turned up for weeks.
- Again after calling multiple times on call centre another technician came with Magnetron and changed it yet again with no success. This gentleman diagnosed that problem is actually with transformer and again that can be replaced only when he gets it from company.
- History repeats and this time for more than 10 days no one turned up. Every day I had to call multiple time on call centre to follow up and every day I got to hear fake promises that issue will be fixed in 24 hours.
- One fine day the last technician appeared again and changed the transformer but again with no success. Now he said that this dead box needs to be taken to workshop for rectification.

I have had enough of this nuisance and no longer want to waste my time and energy over this faulty product thus I called call centre to have this replaced with new one. However today I got a call from area supervisor who said that there is no policy of replacement and only way is to get it rectified is by sending to workshop.

IF REPLACEMENT OF FAULTY PRODUCT IS NOT IN IFB POLICY THEN CAN YOU EXPLAIN ME WHAT EXACTLY COMES UNDER YOUR POLICY?
TO CHEAT CUSTOMER BY DELIVERING A FAULTY PRODUCT COMES UNDER YOUR POLICY????
TO PROVIDE WORST CUSTOMER SERVICE COMES UNDER YOUR POLICY????
TO TAKE MORE THAN A WEEK TO RESPOND FOR A COMPLAINT COMES UNDER YOUR POLICY????
TO KEEP CUSTOMER WAITING FOR WEEKS WITHOUT ANY COMMUNICATION FROM YOUR END COMES UNDER YOUR POLICY?????
TO SHOW FAKE IMAGE OF COMPANY AND TAKE MONEY OUT OF CUSTOMER POCKET AND AFTER THAT BEHAVE LIKE A LOCAL THIRD CLASS COMPANY COMES UNDER YOUR POLICY???

IS THIS POLICY APPLICABLE GLOBALLY OR IS IT ONLY FOR INDIA??????IFB official Site talks about business ethics and code of conduct. IS THIS WHAT YOU CALL BUSINESS ETHICS???????

I am still not able to believe that I am facing this issue with a company like IFB. There are hundred of brands in market that offer same kind of product at much cheaper price however I still went for IFB thinking it has a global standardization. But the facts that are appearing are:
- IFB HAS WORST CUSTOMER SERVICE
- IFB TECHNICIANS ARE NOT TRAINED AT ALL
- IFB DOES NOT HAVE AVAILABILITY OF SPARE PARTS

It seems the 'F' in IFB stands for FRAUD and I am just another Victim of this fraud. This whole drama has become a torture for me and I have no more patience to tolerate it. It is high time IFB should know that Indian customers cant be taken for granted and they can not do what ever they want after looting money from customer pocket.