[Resolved] IFB Industries — microwave oven not heating even 1 time

 
2 Reviews
 Raja Alaghu A on Dec 17, 2017
I bought a microwave oven oct 2016. I did not used it for single time, after 5 months i checked it's not heating properly. I raised a service request around march. But the service request got closed with out any update. After that i was in out of station now i have raised a new service request and they told heating capacitor and diode having problem so it must be charged around 3000rs. I was shocked and argued with the technician and customer care people, but they did not consider. This is the one of the product having problem even i did not use it single time. That technician also confirmed that it was not used product but they did not agree for a replacement. When i purchased they are promised that heating element have 3 year warranty. Now they told out of warranty. Please don't buy ifb products. Very worst customer service and product service.

My ticket numbers are [protected] - march 11 2017, [protected]

microwave oven not heating even 1 time
Complaint marked as Resolved Jan 21, 2018

Complaint Status


[Dec 17, 2017] IFB Industries customer support has been notified about the posted complaint.
Verified Support
IFB Industries Customer Care's response, Dec 18, 2017
Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
Verified Support
IFB Industries Customer Care's response, Dec 20, 2017
Dear Sir/Madam,

Hope your issue has been resolved. Do write to us if you require any further assistance.

Regards,
IFB APPLIANCES
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Comments

Our drum is broken. We need new drum. Company gave 10 yrs warranty on spares.

Anurag Bunyan

[protected]

Secunderabad

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    IFB Industries - microwave oven not heating even 1 time