[Resolved]  IFB Industries — microwave oven not heating even 1 time

Address:

Chennai, Tamil Nadu, 600095

I bought a microwave oven oct 2016. I did not used it for single time, after 5 months i checked it's not heating properly. I raised a service request around march. But the service request got closed with out any update. After that i was in out of station now i have raised a new service request and they told heating capacitor and diode having problem so it must be charged around 3000rs. I was shocked and argued with the technician and customer care people, but they did not consider. This is the one of the product having problem even i did not use it single time. That technician also confirmed that it was not used product but they did not agree for a replacement. When i purchased they are promised that heating element have 3 year warranty. Now they told out of warranty. Please don't buy ifb products. Very worst customer service and product service.

My ticket numbers are [protected] - march 11 2017, [protected]