[Resolved]  IFB Industries — microwave/service request not entertained

Address:800023

Very bad experience with IFB Service Center. I have IFB Microwave 23sc3, which I bought last year. Suddenly one day in August it stopped working, we raised a service request in IFB ( [protected]). After following up 2-3 times after some days, a technician visited, he checked the product and said there is some PCB problem and he does not have the spare part with him, so he promised to replace it as soon as he gets the spare parts most probably tomorrow . But he never came back, I kept on calling on the Service Desk of IFB and every time they say we are raising the request again. Now Today (15 Sep) when again I called, service desk told your old request in closed, we need to raise a new request and I felt very bad about it and felt cheated (new ticket # [protected]). Now this will mean that I raised the complain only on 15 Sep and if they will take another month to address it, then warranty will be lapsed.
( warranty period till October end). Such bad service was never expected from brand like IFB. IFB, you make customer only through your After Sales Service, you believe it or not but this is true :(
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Sep 23, 2017
Complaint marked as Resolved 
After registering the complain here in consumercomplaints.in. Just with in 24 hours a technician visited with the spare part and replaced not working PCB. Now Microwave is working fine. Hope no more problem ... Thanks IFB and consumercomplaints Team. Vakil Singh Update: Today again (23 Sep 2017), it stopped working, tried to reach to customer care on the phone but IVR is not letting it through. raised a complain again on consumecomplaints.in. Last time it took one month for IFB team to resolve the issue, lets see how long does it take. Putting two and two together, it seems buying IFB microwave was not a good decision :(. Will update this if this gets resolved. Thanks
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Sep 16, 2017
IFB Industries Customer Care's response
Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
Sep 16, 2017
Updated by SinghVakil
Thanks IFB and consumercomplaints Team,

Just now an IFB technician visited and he replaced the PCB .

Thanks Again
Sep 23, 2017
Updated by SinghVakil
Hi IFB team,

My Microwave is again not working, this time, timer etc are working but nothing is getting heated inside.
I tried to raise a complain using telephone but it is not working and it keep on repeating the same IVR response.

Can I expect a quick response of the issue this time .

Thanks
Vakil Singh
Complaint comments 

Comments

Can you confirm what is the price for PCB board of Front loading 6.5 Kg washing machine in Chennai Service person is demanding too much money eboi
IFB Industries Customer Care's response, Sep 16, 2017
Verified Support
Dear Sir/Madam,

Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update.

Regards,
IFB APPLIANCES

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