[Resolved]  IFB Industries — my washing machine service under warranty

Address:

Chennai, Tamil Nadu, 600076

I have a problem
With my washing machines drain system from my time of purchase, during the initial day they did come for service on my request, but the problem still persists, and my machine is under warranty.. I complained back again during diwali and there was a service person who came checked and told me that the drain motor is not functioning properly and they will replace it for free because it’s under warranty, but injus gotta pay 1800 for the drum cleaning process!!! He did not have the motor in hand, soo said hel come replace it.. Since diwali till date i keep calling him he will tell hel come, but will not turn up.. I kinda lost hope cos for every single complaint i make to the customer care, del tell they will elevate the case and soon it will be resolved, but till date not a single person has come.. And when i check back the customer care executive will tel me that the status of my complaint s closed!! I am really really frustrated with the response and service.. Soo after a point they have given me the nos of my service centre and the particular executive, but wen i cal him he said ur replacing part is with me, and il come change t.. I’ve been calling him every single day.. He gives me a guarantee tat hel come, il cancel my appointments nd wait, but never he has turned up.. I feel really let down by the type of service response from ur side which discourages me to buy more products from ur end.. I’ve attached a screen shot of the call timing that i had with him yesterday