IFB Industries — need urgent action on ticket number [protected]

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.ifbindustries.com

Hi IFB Team/Bijan Nag,
I am having one top load TLSDR 6.5Kg washing machine which is under extended warranty. There is an error i.e. PR5 reflecting while using the machine.I raised a complaint on IFB customer care(Ticket number [protected]) on dated 14/09/2018. On very next day IFB technician came and check the washing maching and said there is water senson is faulty and we will change the same on monday dated 16/09/2018 but till today no one attend my complaint.When again i contacted to customer care every time guys said that they updated/esclated the same on ticket and it will attend. Also customer care gave me IFB service center owner(Mr. Rana) number and when i asked to him he is saying that part replacement will take 45 days whereas customer care excutive communicated that part will be replace within 5-7 days. I have been puzzeled to buy this IFB product and worst under warranty services.In market IFB having good name and fame but it should be good at after sales service also which is totally worst. Please take the action accordingly or i will take the legal action through consumer forum as i am having all the recorded comunication as well as documentation.