[Resolved] IFB Industries — No proper follow up of the customer

anish Mokashi

from Deulgaon Raja, Maharashtra

Address:

Mumbai City, Maharashtra, 400079

Respected sir/mam,
I live in pune maharashtra. My pincode is 411033. Contact no is-[protected]
I have purchased the front load washing machine of 7kg from vijay sales chinchwad on 13/5/17 and my dealer registered to you at 15/5/17 it was said the the person for demo should come in 2/3 business days but today is the 11th day from my purchase and still the person for the demo has not arrived yet. And i am calling the customer care
Everyday since 20/5/17 but the person there is only apologizing for the mistake and not actually solving my problem. I expect the person for the demo today it self because its been long time now. Please kindly try to solve my problem as early as possible.
Thank you.

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Jul 4, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

May 24, 2017

IFB Industries Customer Care's response Dear Anish,

Thank you for sharing details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

May 27, 2017

IFB Industries Customer Care's response Dear Anish,

Hope your issue has been resolved. Do write to us if you require further assistance.

Regards,
IFB APPLIANCES