[Resolved]  IFB Industries — no response for the complaint - [protected] open from 5th june 2018

Hi ifb team,

My washing machine is under amc. We have raised a complaint on 5th june 2018 the complaint number is [protected] for water leakage and indicator led. Both were resolved after some escalation as the led indicator was not fixed for longer time.

Again we raised complaint on 6th oct 2018 as machine was not working, they said it will be resolved in 48 hours but still now there is no response. We have called on 31st oct 2018 to check the status but no proper response. Today also had a call for the same issue they said old case opened on 5th june 2018 is still open. I am not sure why that is open still?

Is there any sla you follow or there is no process at all.