[Resolved]  IFB Industries — no response for the complaint ifb 25sc3 microwave oven

Address:Kolkata, West Bengal, 700047

I have a IFB 25SC3 Microwave oven which is under AMC and not working from last 25 days and I registered a complain with Ticket Number : [protected] on 26/10/2018.
After that one technician came and told me the magnetron and capacitor have to be changed. But then no one has come to replace the parts.
Then again I registered a complain with Ticket Number :
[protected] on 01/11/2018. Then again one technician came and told me the same problem and he told me he will report it, come with the parts to replace. But again nobody has come.
Then again I registered a complain with Ticket Number :[protected] on 13/11/2018. But till now nobody has come.
This is one of the worst services I have received .
My microwave is under AMC but they are not resolving issue.
Will I complain to the Consumer Forum?

B.Mondal
Kolkata - 47
West Bengal
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Dec 21, 2018
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Nov 17, 2018
IFB Industries Customer Care's response
Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
Verified Support
Nov 17, 2018
IFB Industries Customer Care's response
Dear Sir/Madam,

Hope your issue has been resolved. Do write to us back if you require any further assistance. Kindly share your valuable feedback.

Regards,
IFB APPLIANCES
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