[Resolved]  IFB Industries — No response from service team. No one answering phone calls of customer

Address:

403402

I have a 9/7 washing machine front load. It is incurring problems and is not starting. It was purchased on 31st march 2012. I had called on toll free number which is[protected]. They registered my complaint and the ticket number given to me yesterday(31st march 2017) was [protected]. I haven't received any call from the concerned technician as was promised to me. I called back again and was given the number of the agency to which my complaint was forwarded. Number is [protected](Surekha). I tried calling twice on the given number but nobody seemed to be answering. Is this the way IFB treats its customer's service queries? I had gone with IFB considering I will get swift service and good quality. But I regret that the quality of IFB has not only degraded but you'll have also become lax in the post sales service. Totally unhappy.