[Resolved] IFB Industries — non installation of washing machine

sanjeevey

from Kolkata, West Bengal

Address:	Vaishali, Bihar, 844101
Website:	Customer service

I had purchased ifb 8 kg fully automatic machine on 03.11.2017 by flipkart but till date no body has visited for installation and demo. We have been calling in customer care but nobody is paying head to our requests.
I have lodged complain to ifb customer care number:[protected] on 13th november 2017. Till now, they have not contacted us. When i called them again and again, everytime they say sorry and do not act on that complain.

Please kindly look into this urgently, otherwise, i will go to consumer court regarding this poor customer service.
This is quite lacklusture approach by a multinational company by not sending their representative for installation and demo of a washing machine...
Customer id no. 17075168
Demo installation no. [protected]

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Dec 23, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2017

IFB Industries Customer Care's response Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Nov 20, 2017

IFB Industries Customer Care's response Dear Sir,

We tried to call you on [protected] number but we are unable to contact you. Hope your issue has been resolved. Do write to us if you require any further assistance.

Regards,
IFB APPLIANCES