[Resolved]  IFB Industries — non repair of washing machine.

Address:

Ghaziabad, Uttar Pradesh, -201016

Complaint ticket no-[protected]; replacement of motor for washing machine

From: subhrajoti ghosh [mailto:[protected]@gmail.com]
Sent: 17 november 2017 12:29 pm
To: '[protected]@ifbglobal.com'
Cc: '[protected]@ifbglobal.com'; '[protected]@ifbglobal.com'; '[protected]@ifbglobal.com'
Subject: complaint ticket no-[protected]; replacement of motor for washing machine

Dear mr. Negi

This refers to my above complaint with your customer service which was placed on 6th of november, 2017. Subsequently your technician visited on 7th of november, 2017 and advised me that the motor needs replacement.

Today it is 17th of november, 2017 and i have not heard anything from your service centre. I tried frantically to call up mr. Vijay das; mobile-[protected]; mr. Pradeep sharma-mobile-[protected] for several days now. To my utter surprise i noticed that they don’t have any courtesy to pick up the phone and reply to my query. I tried to reach them on what’s app and sms but all in vein.

This type of attitude is neither acceptable nor expected from your office. Your office must inform me what’s going on. Why it is taking so long to get the part replaced. This is highly disgraceful and not accepted by any stretch of imagination.

Could you please advice me what is going on and when can i expect the service to take place.

I do hope sincerely good sense prevails and immediate action would be taken by your office to get the part replaced immediately.

Pl revert back on this asap.

Kind regards
Subhra
C. A. Subhrajoti ghosh
Chartered accountant
Residence-+[protected]
Mobile - +[protected]
+[protected]
Skype - sjgd01