[Resolved] IFB Industries — not attending service request for ac machine

Debmalya Basu

from Mumbai, Maharashtra

Address:

North 24 Parganas, West Bengal, 700135

I debmalya basu requested for servicing of my ac machine on 15/05/19. Location: kgn enclave, flat a, block b, kalibari rd, po & ps rajarhat. I received an acknowledgement through sms in registered mobile number. The sms read as following:

Dear customer, your ticket no. Is [protected]. Ifb representative will visit shortly. For assistance please call [protected]/[protected].

However, in spite of several follow up requests to the call centre no technician has arrived yet. Kindly inform me when the request will be addressed lest i'll be compelled to move competent grievance redressal forum.

Regards

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Jun 27, 2019

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

May 21, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

May 23, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

As discussed with you by our team we will be closing your issue as you have travelled out station. Kindly let us know once you are back in station so that we can assist you with your machine issue.

Alternatively you can email us at [protected]@ifbglobal.com and we will try our best to meet your expectations.

Regards,
IFB APPLIANCES