[Resolved]  IFB Industries — pathetic service from ifb service center

Address:	Thanjavur, Tamil Nadu, 614802
Website:	IFB

I am writing this regarding the pathetic service provided by IFB Service Centre, Thanjavur for which i seek some attention from IFB Global Support. This is Vaibhav with Customer ID 16054008, . I have been using a IFB Elena Steam washing machine from 2013 and my machine didn't had any problems until its warranty period . I have raised a complaint with Complaint Number [protected] on Feb 1, 2018 stating that my detergent dispenser drawer in my machine is broken and needs to be replaced . I stay away from my native due to my current occupation and an executive had reached my home after 7 days for checking this complaint . The service executive stated that he didn't have the replacement part and had collected rs 600/- as one time service charges from my mother and told her that he will return next week with the replacement part and she need not give service charges on that day . There was no signs of arrival of service executives even after 3 weeks from that day . Even he had not given any bill stating that he had forgot to bring the bill book from his office which is situated in Thanjavur .My mother reminded me about this complaint and I had got doubted and called Customer Care[protected] on March 2018 to enquire about this and they stated that this complaint has been closed by the service person stating that customer need not require any more assistance . My parents had never told the service persons that they don't require any more assistance. I had received Thanjavur Service Center details and called them for enquiring about this complaint and they had told me that they have the complaint and they are still waiting for the spare part which has been ordered . They told that they will send the executives once after they receive the spare part and we need not pay any service charges this time . It has been 3 months from the day this complaint has been registered, so i had called the Thanjavur Service Center today and i have received a totally awkward response from them. This is really depressing and the service is very very pathetic from a Globally Recognized IFB . They themselves had closed the complaint stating that customer asked to close the request stating that they don't need anymore service and they will call if needed. We haven't provided any comments regarding the closure of this complaint to the service person who has attended this request and they had also fled with the service charges rs 600/- which they have received from my mother .Also the service executives used to sell some items like cleaning powder and detergent liquid during their visit every time even when i had complaints during warranty period bycompelling .

Still they are unable to provide me a proper response for my queries on how the complaint got closed and why they didn't even care about my complaint before closing for any authentication with the customer who had raised this complaint. Really its very frustating for me with my service experience after my warranty period . I seek some attention on my complaint and need some answers for my queries . Not only i have lost my service charges amount rs 600 and the faith that i had in IFB Customer Service that they will close all their complaints without a proper solution provided.

Customer Name : Vaibhav
Customer ID : 16054008
IFB Product : IFB Elena Steam Washing Machine 6 KG

Thanks & Regards,
Vaibhavan R