[Resolved] IFB Industries — pathetic service from ifb team - complaint no [protected] | |||
Complaint no. [protected] filed on[protected]. Engineer visited site told us that the machine would require bearing replacement. Since then no body has come back with the spare and even after repeated calls/Mails to customer care there is no response. I have been taking support of local dhobi help since then, almost he is charging us 100 to 200 per day, request your intervension and help us in getting compensation for the financial and metal loss for all these days My mobile - [protected], [protected] IFB Customer ID 10190468 Query which i have written to IFB team on 9th Jan as follow up- Dear Team - Consumer No 10190468 Regd. Mobile no - [protected] Technician visited twice and opened the machine completely for checking the issue and asked us to wait for few days as the parts are not available now and closed the Ticket When I called Mr Murali today, he is asking us to send the machine to his service center. Is it a handy machine to carry on ???( I was told before buying that IFB provides best in class service – which I really not true…, ) • You guys took 4 months’ time for repairing the faulty machine • Your service team/local vendor in Tirupathi doesn’t have Manners/ basic telephone etiquettes • At contact Centre there is not proper follow/feedback Mechanism for cross checking the vendors remarks/Comments while closing the ticket. You took more than 4 Months to repair my Machine(still not done), Because of this delay from your representative, if any consequential damages arises to internal parts.. Who is responsible??? Your team lethargic approach and attitude towards the servicing costs us More…. Technician – I spoke to Mr Murali today for closing my issue, He is not ready with part yet.. I request to give some attention to our issue and close tomorrow itself. Pl note : We are not available in city from 10th to 27th January. Murali – [protected] Current Machine Address : (Not as per Regd. address) Flat no 5, 2nd Floor, Sumitra Nivas, Munireddy Compound, Dasari Matam, Palani theatre Lane, Tirupati 517501 Contact Number :[protected](Contact this number only), [protected], [protected] Complaint (If Any) Worst service experience sofar Was this information helpful? | |||
Mar 23, 2019 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support Feb 20, 2019 IFB Industries Customer Care's response Dear Sir/Madam, We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience Regards, IFB APPLIANCES | |||
Add a Comment | |||
83%
Complaints
6868
Pending
0
Resolved
5639
+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
View all IFB Industries contact information
Post your Comment